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Manager, Health Promotion Programs, VP Admin & Finance, UBC

Job Description                                           

Job Title: Manager, Health Promotion Programs            
Incumbent:  Vacant
Department: Health, Safety and Environment
Faculty: VP Admin & Finance
Family: Health, Safety and Environment
Level:  D (Excluded M&P)
Pay Grade: 11

Job Summary

The University, as employer, and employees, as individuals, share responsibility for fostering health and well-being and a healthy work environment. Health Promotion Programs (HPP) comprises an integrated set of strategic policies and initiatives that foster institutional and personal commitment to health and well-being through proactive and preventative activities and services and systematic management of cases of employees away from work due to illness and/or injury including those requiring workplace accommodation.  The Manager is a key member of the Department of Health, Safety and Environment Management Team.  The Manager is responsible for the strategic and operational planning of HPP and for ensuring ongoing implementation, evaluation and modification of the Program.  As a key promoter of the University's Focus on People: Workplace Practices at UBC human resources strategy, the Manager provides coaching, direction and support to the Health Promotion team and works collaboratively with diverse stakeholders within and external to the University.

Organizational Status

  • Reports to the Director, Health, Safety and Environment.
  • Acts as the key University contact with WorkSafeBC and Sun Life Canada for issues related to WCB and Income Replacement Plan (IRP) claims management.  Works collaboratively with Employee/Faculty Relations, Human Resources' Directors and Advisors, Administrative Heads of Units and Employee Groups/Associations. Maintains regular communication with external health care practitioners in relation to employees' health.  Liaises with other Universities and relevant organizations to monitor workplace health trends, foster the sharing of best practices and benchmarking data while developing relevant external partnerships related to workplace health and wellness strategies.

Major Responsibilities:

Strategic Program Design, Implementation and Evaluation

  • Participates as a key member of the Department of Health, Safety & Environment Management Team. Works collaboratively with other members of the team to ensure the attainment of strategic objectives for HSE overall.
  • Proactively seeks and tracks information about best practices and trends regarding employee health and well-being and program interventions to support the design, evaluation and modification of the HPP initiatives at UBC. Shares and communicates this information with relevant stakeholders within the HSE team and across the University community to facilitate commitment to the design and intent of the Health Promotion Programs .
  • Keeping in mind the University's Focus on People: Workplace Practices at UBC human resources strategy, the Manager identifies critical policy, legislative, resource and operational factors that affect the capacity of the University and employees to monitor, and influence the health and well-being of UBC employees.
  • Lead responsibility for the University's Medical Surveillance Program. Medical surveillance is the applied analysis of health information based on risk and hazard assessments that addresses problems that may be occurring in the workplace that require targeted prevention.  As such, it serves as a critical feedback loop to ensure the health and well-being of faculty, staff and students.  It is a proactive and responsive system of informing and activating the assessment, protection, mitigation, treatment and restoration of employee and student health status related to occupational health risks and exposure (ongoing or episodic). The Medical Surveillance Program entails a collaborative partnership with regulators, accreditors, funders, faculty, researchers, laboratories, institutes and departments at UBC.  The Program is consistent with the approach at other Canadian universities and research institutes.
  • Lead responsibility for the annual UBC Health Symposium for UBC's staff and faculty.
  • Lead responsibility for the Healthy Workplace Initiatives Program Fund related to Focus on People: Workplace Practices at UBC human resources strategy #1 "To develop a sustainable, healthy workplace".
  • Lead responsibility for appropriate deployment of funds allocated for Focus on People: Workplace Practices at UBC human resources strategy #1 goal of "Expanding initiatives that build community around the theme of a healthy workplace.".
  • Fosters discussion among relevant stakeholders within and external to the University to establish policies, strategic objectives and a resource base for Health Promotion Programs.  Recommends and establishes boundaries for HPP to ensure the design and implementation of sustainable activities that foster commitment to health and well-being by UBC, as the employer, and by individuals, as employees.  Ensures the development and communication of a strategic program model..
  • A material component of Health Promotion Programs is the management of cases for employees away due to illness and/or injury including those requiring workplace accommodation.  The Manager, Health Promotion Programs is expected to be a leader and facilitator of the case management processes used, not a hands-on manager of cases.  As such, the Manager guides the team to design and implement processes to effectively manage WCB and non-occupational cases and to ensure the accurate and timely filing of all WCB and IRP claims.  Provides advice to UBC management staff regarding claims management policies and procedures and arranges for external expert consultation when appropriate.  Provides direction and manages the return to work program focused on the early return to work of ill and/or injured staff and faculty members away from the workplace.  Collaborates with University departments to ensure timely and effective intervention, and to facilitate safe and appropriate return to work for affected employees.  Ensures systems and practices to safeguard the privacy and confidentiality of all client occupational health files.  Provides direction and authorizes outside consultants in the resolution of WCB appeals, representing UBC at the WorkSafeBC Compensation Appeal Tribunal in order to ensure appropriate resolution of non-compensable claims and reduction of WCB costs.  Directs external counsel to develop resolution strategies for the IRP legal cases and communicates these strategies to Employee Relations for final approval ensuring closure of claims and minimal costs to UBC.
  • Ensures that systems are implemented to allow for monitoring both the health and well-being of UBC employees and the effectiveness of health promotion programs relative to objectives, regulatory and statutory requirements and collective agreements.
  • Develops and implements a strategic business plan for Health Promotion Programs. Through the design of the program and ongoing communication with stakeholders internal and external to UBC, ensures the provision of professional advice and consultation regarding employee health and wellness promotion and rehabilitation activities to departments, including occupational medical services and vocational rehabilitation.  Assists and advises Administrative Heads of Units to develop and review policies and strategies for accommodating Health Promotion activities, including early intervention, return to work and transitional duties, and supervisory training on health promotion programs.
  • Ensures that the program is evaluated and modified on an ongoing basis.

People Management and Development

  • Supervises, directs and coaches a team of nine (9) Health Promotion Program professional and support staff (RTW Team Leader, Clinical RTW Specialist, RTW Coordinators (2), HSE Coordinator (Ergonomics), WCB Claims Assistant, IRP Claims Assistant, Health Symposium Coordinator (temporary position), HSE Associate (Health & Wellness) (vacant; will replace the Health Symposium Coordinator's position) and Secretary.   Direct reports are the RTW Team Leader, HSE Coordinator (Ergonomics), WCB Claims Assistant, IRP Claims Assistant, HSE Associate (Health & Wellness) and Secretary.  
  • Builds a mentoring culture and develops people to their fullest potential.  Provides training opportunities, challenging projects and assignments, feedback, coaching and mentoring.
  • Identifies opportunities for professional development of team members and assists the team in realizing these opportunities.

In collaboration with the HSE Management Team, and ensuring alignment with department goals, sets personal and sectional objectives, ensuring employees are appropriately challenged while supporting UBC's TREK 2010 vision.  

Supervision Received

This position performs responsibilities under the general direction of, and in collaboration with, the Director, Health, Safety and Environment.  Keeps the Director informed on activities and consults with him/her on strategic direction and major problem areas or deviations from policy.

Supervision Given

This position will be responsible for supervising unionized rehabilitation and support staff as well as professional managers.

Consequence of Error

This position is responsible for the activities of the University's Health Promotion Programs.  Errors in judgment could result in the creation of a workplace health program that is not sustainable or aligned with the University's vision and does not comply with regulatory and statutory requirements.  Inefficient WCB and IRP claims management could result in increases in University WCB costs, increased IRP legal costs, additional staffing and training costs to departments due to absenteeism, and lower employee morale.  The consequences of a wrong decision, lack of action or inadequate training programs could have serious financial and legal implications for the University and surrounding community.


  • University degree in commerce or health sciences with an emphasis on return to work, disability management, human resources, change management, health promotion and program development or an equivalent combination of skills and experience.  Graduate degree in related field(s) an asset.  Demonstrated commitment to ongoing professional learning and development in the areas of occupational health and safety, change management, workplace wellness, strategic planning, program evaluation and leadership.


  • Demonstrated leadership and business management skills.  Demonstrated ability to conceive and implement change. Proven capacity to identify and establish partnerships with internal and external stakeholders (e.g. Senior Managers, Union Representatives, medical community, interest groups and members of the public). Proven capacity to develop systems and processes and to evaluate and communicate evaluation results.
  • Experience managing in a unionized environment preferred.
  • A thorough knowledge of Human Resources practices and systems, workplace wellness and health promotion, organization health, WorkSafeBC regulations, policies and procedures, vocational rehabilitation, long term disability and the issues of confidentiality and privacy with respect to personnel matters.
  • A minimum of 5 years of progressive experience leading others in sustainable organizational change in a complex organization setting.


  • Strategic development and program/project development skills. Capacity to engage people and to work with systems and data.  Strong interpersonal skills. Engaging public speaking, presentation and training skills required.  Senior level report writing skills, program planning and evaluation skills required.  Demonstrated analytical, systems management and problem solving skills.

Working Conditions

  • Normal office working conditions.

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