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Organizational Cultural Competence Audits Tools from Centretown Community Health Centre

In 2006, working with the Centre for Research on Community Services, CCHC developed a framework for cultural competency.  In 2007, working with Carleton University, an audit tool for assessing progress toward becoming a culturally competent organization was developed and implemented. Now, CCHC conducts its cultural competence audit every three years.  We engage a consultant who administers these surveys in an online format, compiles the data and reports the findings in a PowerPoint presentation.  

We are pleased to make these tools available to Ottawa-area organizations to assist them in evaluating their cultural competence.  Specifically, CCHC is making available the following tools:

  • A comprehensive framework of Cultural Competence Standards and Indicators;
  • A list of key documents supporting organizational cultural competence;
  • Three survey questionnaires to be completed by Staff, Management and Board Members.

A CD with all of these documents is available for purchase for $30.  We encourage you to use the documents and questionnaires in their entirety, as that will offer the most comprehensive assessment of your centre.  Please note: the documents and CD are available in English only.

We encourage organizations that use these tools to share their aggregate data with CCHC in an effort to develop benchmarks across similar organizations.
To purchase a CD, or if you would like to be referred to the consultant, please contact:

Jeanne Van Lankveld, Administrative Assistant, Community Health Promotion and Early Years
at 613) 233-4443 x2108 or