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Manager – Health Performance and Accountability, Region of Peel

Manager - Health Performance and Accountability
Manager I, Health Services, Internal Client Services
Salary Range:  Band 10: - $93, 488 - $116,861
Location: 44 Peel Centre Drive, Brampton

Position No.: 09-218
Date Posted:  Tuesday May 5, 2009
Date Removed: Tuesday May 19, 2009

The Department, Division and its Strategy:

The Internal Client Services division is an essential partner for achieving success by enhancing the planning and delivery of Health Services programs. The Division consists of three sections: Health Performance & Accountability, Health Facility Planning and Information Management.  All are responsible for delivering services to support the mandate of Health Services.  These support services include program and service evaluation, business process improvement, business analysis, performance measurement, facilities planning, emergency management, information management and volunteer coordination

The Team You Will Lead: 

As the Manager, Health Performance and Accountability, you will provide leadership and direction to a team of specialists that delivers a full range of services specific to program planning and evaluation, business analysis, process improvement and performance assessment. 

This role will also be accountable for the Health Services volunteer services program which provides over 100,000 volunteer hours through over 1,000 volunteers annually.
Indirect reports will include Administrative Support staff and volunteer services staff.

Your Role:  

Reporting to the Director, Internal Client Services, this position plays an integral role in supporting the Health Leadership Team in achieving their objectives and supporting Health Services' programs including Long Term Care, Paramedic Services and Public Health.  A high level of expertise and knowledge in program evaluation, performance measurement, process management and business analysis is necessary in order to provide strategic leadership and recommendations to the Health Leadership Team on departmental improvement initiatives in those areas. A key function of your role will be to plan, develop and implement section, program and departmental/corporate initiatives including the routine reporting and measurement of specific actions.

You are a strategic thinker with the ability to look to the long term to identify issues and risks well in advance of them becoming critical. Your excellent skills in program planning, implementation and evaluation will assist you in the research, design and execution of a health program evaluation strategy.  

Your interpersonal skills will serve you well in building partnerships and collaborative relationships with internal and external clients and stakeholders in order to assess support service needs and commitment to the program deliverables You will identify and establish networks and relationships with relevant associations.  Excellent verbal and written communication skills are essential, as you will be required to liaise regularly with the Commissioner, Health Leadership Team, Long Term Care, Paramedic Services and Public Health leadership to assess client priorities, negotiate resources, communicate progress and deliverables.  You will be required to provide timely communication of critical issues, risk mitigation opportunities and contingency plans.  .

Your ability to negotiate and problem solve with external/internal clients and stakeholders is essential.  You are customer/client focused and you will demonstrate tact and diplomacy and be able to negotiate positive outcomes for multiple parties both internal and external.

You will hold a Master's degree in a health related discipline or in a specialized health sciences area, or business administration combined with five (5) - eight (8) years management or an equivalent combination. You will rely on your leadership abilities and experience to cultivate staff to build and maintain partnerships with internal/external clients, ensuring that staff understand that the customer's perspective is the driving force behind all activities.  

You will be required to hire, motivate, train and evaluate reporting staff.  You will provide guidance on technical and human resource issues arising from staff and ensure consistent application of Regional policies and procedures. You must demonstrate the ability to lead, manage and motivate a highly skilled professional team with different areas of expertise. The Manager will be responsible for overseeing ongoing change stemming form the work of the team in relation to the impact on client processes and services.  

Demonstrated organizational and administrative skills including budget preparation and expenditure monitoring is a requirement of this position. Political astuteness, tact and diplomacy are a must.  Membership in the Canadian Evaluation Society is an asset.  

To pursue this attractive leadership opportunity, please apply online to and complete the attached Q&A.

The Region of Peel, and equal opportunity employer, appreciates all responses.  Only candidates under consideration will be contacted; however, all internal applicants will be kept apprised of their application status.