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Director, Communications and Customer Service, South West Local Health Integration Network

London, Ontario

Deadline July 10, 2009

The South West Local Health Integration Network (LHIN), is one of 14 local organizations that have been created in Ontario to plan, coordinate and fund local health services, including hospitals, community care access centres (CCACs), long-term care homes, community health centres (CHCs), community support service agencies, and mental health and addictions agencies. The office of the South West LHIN is located in London, Ontario.

Committed to health improvement, innovation, and the establishment of collaborative partnerships across the South West, LHIN staff will incorporate the best aspects of teamwork and continuous learning as they work with the local community to ensure the best health outcomes for everyone. If you have a passion for excellence, an entrepreneurial spirit and a desire to transform the Ontario healthcare system, then consider the South West Local Health integration Network (LHIN) for your next career move

Director, Communications and Customer Service

As an integral member of the senior management team, the Director of Communications and Customer Service is responsible for the development of all strategic and tactical communications and media relations for the South West LHIN. The successful candidate will be a results oriented self-starter who is able to demonstrate strong leadership skills, manage multiple projects at once, possess excellent time management and problem solving skills, and demonstrate an eagerness to embrace new challenges.

In this role, the Director will lead a team which will plan, develop, implement and evaluate the LHIN’s strategic communication plans and initiatives. These initiatives will include the development of regular communications to health service providers (hospitals, long-term care homes, community agencies, Community Care Access Centre, etc.) and the public across the South West LHIN. You will also coordinate special events, produce various internal and external communication materials, and ensure the overall quality, consistency and effectiveness of all communications activities.

Qualifications: the successful candidate will have post-secondary education with training in communications, marketing and public relations, and seven to ten years of previous communications experience at a senior level, preferably within the health sector. This role requires demonstrated leadership skills and the ability to supervise and coordinate the work of a small team. The successful candidate should also have superior writing and oratory skills, and the ability to respond effectively to issues raised by the public and health service providers. Proficiency in French would be an asset.

For further information on the South West LHIN, please visit:

Please forward your resume via email to

by July 10th, 2009.

Compensation includes competitive salary, benefits and pension plan.