Print Resources from the 2009 MyCharityConnects Conference
Don't Make Me Think is a book by Steve Krug about human computer interaction and web usability billed as a common sense approach to usability. Krug also has a website at http://www.sensible.com/.
Made to Stick – Why Some Ideas Survive and Others Stick, by Chip and Dan Heath, tackles the reasons why some ideas thrive while others die and how to improve the chances of worthy ideas. More information is available at http://www.madetostick.com.