Deadline January 13, 2011
The Transportation Coordinator will deliver exceptional customer service, responding to inbound and outbound calls, while following established protocols for the transportation program. Other duties will include office administrative support including that related to accurate record keeping and processing.
Duties and Responsibilities
Primary Functional Duties
- Receive requests for transportation from patients, families, or hospital staff and assesses the eligibility or appropriateness of patient in keeping with current policy.
- Provide current information and resources to patients and their families.
- Coordinate and schedule transportation of clients to their cancer treatments and/or appointments via volunteer drivers.
- Determine trip eligibility and direct clients/patients to alternate transportation resources.
- Monitor patient appointment schedules, adapt to on-going changes to both client and driver schedules and provide information on the transportation schedules.
- Produce driver schedules according to client transportation requirements.
- Respond to various types of operational issues including but not limited to vehicles, reassignments, delays, cancellations, last minute changes, etc. Adhere to established procedures as required to ensure issues are resolved in a timely manner; including communicating information to clients, drivers, hospitals, etc.
- Seek continuous improvement for the application of all processes pertaining to the transportation program.
- Prioritize and manage daily call volume.
- Maintain and communicate current information (maps, parking, clinics, etc.) about treatment facilities.
- Maintain appropriate electronic and paper records as required, ensuring record keeping/filing is kept current, complete and effective follow-up systems are maintained.
- Provide office support as needed.
- Ensure client confidentiality.
Health and Safety Responsibilities
- Work in compliance with the provisions of the Occupational Health & Safety Act and its regulations (Use or wear any protective equipment or devices required, report any incidents and unsafe conditions to your manager, and do not use equipment or work in any way that may endanger any worker or volunteer).
- Review and comply with the Canadian Cancer Society’s health & safety policy.
- Post secondary education or equivalent combination of education and related experience with 1-2 years of experience in client centred, fast paced environment.
- Superior active listening skills and empathetic verbal communication skills. The ability to respond appropriately to patients and families living with cancer from diagnosis through treatment in a sensitive and effective manner. Maintains a positive telephone manner.
- Team player with excellent interpersonal skills.
- Demonstrated experience in dealing with administrative tasks - record keeping, file maintenance and follow-up.
- Good understanding of the aspects of cancer and current treatments, including patient impact. Knowledge of the regional hospital systems an asset.
- Experience working in a fast paced environment and the ability to multi-task with minimum supervision. Flexibility, ability to deal with competing priorities.
- Overall geographic knowledge of area of focus (roads, distance, routes, etc.).
- Computer literate. Proficiency in MSWord (Word/Excel), experience working with databases and data integrity.
- Strong ability to problem-solve and reach sound resolutions.
- Knowledge of the Canadian Cancer Society, its policies and procedures is an asset.
- Volunteers – provides direction and guidance to volunteer drivers on a regular basis.
In return for your contributions, we offer an attractive compensation package, which encompasses a starting salary in the mid 30K range, and the chance to work in a supportive and progressive environment. Qualified non-smokers are invited to send their resume and cover letter, quoting job#OHPE-95 in the subject line by January 13, 2011.
Canadian Cancer Society, Ontario Division
Human Resources Department
55 St. Clair Ave W
Toronto, Ontario M4V 2Y7
We thank all applicants for their interest and advise that only those selected for an interview will be contacted. No phone calls, please.
The Canadian Cancer Society provides equal opportunity in employment and encourages applications from all qualified persons.
A Criminal Records Check is required.