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Manager, Health Information, Heart and Stroke Foundation of Ontario

Toronto, Ontario
No deadline noted

Reports to: Senior Manager, Health Information
Department: Research, Advocacy & Health Promotion
Location: Provincial Office (Yonge/Eglinton)
Status: Permanent/Full time

Purpose:

To provide strategic and holistic perspectives for the Health Information Services team while managing the content development, upkeep, and key operations. This position is also intended to provide big picture thinking with regard to our content, product and our processes.

The Health Information Services team is responsible for the development and maintenance of the Heart and Stroke Foundation’s (HSFO) library of health information. The team produces and manages information on the website, in print, and presentations. In addition, the team provides consultation and support to other teams within HSFO that require health information content or products, and provides customer service to the public requesting information. The Health Information Services team segments its content areas as follows: Patient, Healthy Living (including For Parents and Teachers), Diversity, and Consumer eHealth tools.

Working with the Associate Managers, the role provides the over arching perspective on the health information collection. This includes issues such as navigation, organization and usability of health information on the website; evolution of print publications relative to the same content on the site; and systems and processes to enhance the efficiency or quality of product development and upkeep.

Key Accountabilities:

Business Planning & Project Management
(Nat’l Web HI Core Content; HSFO Print Offering)

  • Develop and maintain an annual health information collection plan that supports achievement of the optimal vehicle mix (print, web, presentation), as well as optimal format, topics, and presentation/ navigation (if web).
  • Ensure communication and buy in of plans with Health Promotion Directors, and Web Manager/ National Web Planning Team.
  • Negotiate with Health Promotion Directors with regard to who takes on new development of print material.
  • Plan development involves assessment of the following:
    • science changes and review schedule
    • marketplace trends specific to information provision (consumer trends; competitive marketplace)
    • demand and usage of existing information
    • consumer feedback and research
    • best practices related to health information provision, Patient education and relevant concepts such as self management and patient engagement
    • HSFO and HSF priority topics and messages; internal client needs
  • Develop/ implement plans to collect consumer and intermediary input to ensure products reflect consumer insights and meet consumer expectations. This includes undertaking necessary usability and consumer research to determine optimal navigation and presentation of web health information.

Content Review Management
(HI Core Web Content; HSFO Print Materials)

  • Provide oversight to ensure relevant updates provided by HSFC/MCT monitoring processes, are assessed and integrated into messages and content as appropriate, and that milestones are met.
  • Ensure relevant teams are advised on message changes.
  • Apply critical thinking and expertise to systems and processes to enhance the efficiency or quality of product development and upkeep.
  • Lead team to determine how to integrate reviews for “outlier” content such as Diversity and etools.
  • Ensure appropriate level of documentation of content reviews and ongoing public feedback and input. .
  • Web Content review processes include both ongoing reactive reviews (ie. updates made in reaction to science change) as well as and proactive content review (5 year content review cycle).

Health Info Product Development
(Web core content, HSFO produced print, Nat’l print as agreed)

  • Oversee new product development ensuring high quality product:
  • Ensure Foundation processes are followed (QA standards, PB standards, etc.)
  • Oversee development of creative briefs and project plans, including gaining necessary approvals (i.e. HSFC, Federation partners, Parent brand, Editor, Corporate Alliances, etc.)
  • Ensure proper final project documentation in HIS centralized system
  • Product development work is currently delegated to the Associate Manager, Sr. Associate Manager and Diversity Specialist, including accountability for accuracy of content. Tools and processes are in place to support Associate Managers in determining appropriate messaging.

Cross Foundation Work Groups and Meetings

  • Participate in key HSFO and HSF groups where Manager HI responsibilities or expertise is key such as NWPT, HP Director group, Editorial meetings, CMS/Diversity Meetings, etc. Purpose is to brief others on HIS work, to glean feedback or support from stakeholders, and to provide input into the work of others

Human Resources Management

  • Lead the development of an effective and high performing team, ensuring high standards of delivery, competence and Foundation values are maintained and that individuals are well supported in fulfilling their accountabilities, developing their skills and achieving their career potential.  
  • Provide clear direction on goals and priorities; ensure optimal deployment of resources
  • Establish individual performance plans and objectives; provide coaching and feedback to direct reports.
  • Support staff to develop cohesive lateral relationships cross functionally
  • Evaluate the performance of direct reports on a regular basis ensure goals are on track.  
  • Familiarize and comply with all HSFO Human Resources management policies.  
  • Demonstrate the values and competencies of the Foundation through behaviours.
  • Ensure accurate administration of employee related information:  absence records, vacation, title, etc.
  • As required, recruit skilled talent in support of current and future Foundation needs
  • Identify and facilitate opportunities to utilize volunteers.

Budget Development and Management

  • Responsible for oversight of budgets related to assigned projects and tasks.
  • Familiarize and comply with all HSFO Financial, Accounting and Purchasing Policies and Procedures. Ensure supplier relationships are properly established, clearly documented and managed in accordance with Contract and Purchasing Policies

Key Competencies:

Organizational Strategy

  • Anticipates and plans for future events, trends, problems and opportunities and exercises sound judgment. Evaluates reasonable risk taking opportunities and develops creative solutions, stimulating new ways of thinking and solving problems.

Organizational Execution

  • Drive for results, while maintaining and building effective relationships. Persists in advancing initiatives despite adversity, creating and negotiating alternate solutions as appropriate.

Talent Development

  • Develops effective, motivated individuals and teams to achieve common goals. Encourages individuals to develop strengths and supports opportunities to foster professional growth. Willingly shares personal experience and knowledge and provides feedback to improve individual and team performance.

Personal Effectiveness

  • Acts with integrity by promoting consistency among principles, values and behaviours. Adapts communication style as appropriate. Self-aware, committed to professional and personal growth.

Lateral / Reporting Relationships:

  • Two direct reports (Associate Managers)
  • Works laterally with Web team, Editor, Parent Brand, Community Mission Specialists and Diversity Team.

Key Challenges/Constraints:

  • Business is relatively complex with practices that vary based on whether a project is HSFO or National.
  • HSFO, HSF and health info marketplace are undergoing significant change and requires managers that can define new ways of doing business.
  • Surrounding lateral roles and processes are not always clear or straightforward.
  • Current web Content Management System presents significant limitations to the extent that change can be made.

Accountability Dimensions:

  • Budget of roughly $800k annual.

Other Requirements:

  • 10+ years experience in related content/project management, web development or communications role
  • College or University degree
  • Strong leadership skills and people management experience
  • Knowledge or experience working with multi-level disease organizations would be beneficial
  • Understanding of adult learning principles or patient education, an asset
  • Understanding of health sector and/or consumer eHealth, an asset
  • Formal project management training, an asset
  • Proficiency with standard MS Office applications

Candidates from diverse groups are encouraged to apply

Human Resources Department
2300 Yonge Street, 13th Floor,
Toronto, Ontario   M4P 1E4
Email:  resumes@hsf.on.ca

Please include the job title in the subject line of your email.

We thank all applicants for their interest in this position however we will only be contacting those selected for interviews.