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RFP: Member Survey 2011, Multiple Sclerosis Society of Canada, Toronto Chapter

Toronto, Ontario
Deadline June 29, 2011


The MS Society of Canada, Toronto Chapter provides a variety of programs and services to persons living with MS, their families and caregivers. The choice and dignity of individuals who live with MS guides all activities of the Toronto Chapter. To this end, the chapter delivers services such as information and referral, member and community education, funding for equipment and assistive devices, and subsidies for incontinence supplies, and home cleaning. The Toronto Chapter takes a leadership role in raising awareness of MS through advocacy and communication within the broader community. The membership-based Chapter is governed by a volunteer Board of Directors and managed by professional staff.


The volunteer Board of Directors and professional staff have identified a baseline survey for members as essential.  Through the generosity of a private foundation, the Toronto Chapter is able to undertake a member survey during fiscal 2011.

Project Information

a.) Objectives

This survey will reflect the composition of our membership by supporting and identifying demographic characteristics and gaps This will assist us in the following:

  • ongoing targeting and serving specific needs in our geographic area;
  • encouraging long term involvement by members regardless of their connection (ie. Person living with MS, family, formal & informal caregivers);and
  • collecting data relevant to reporting to major funders.

b.) Scope and Timelines

Geographic area of Toronto

1.       Meetings with internal project team & Development of survey - mid July to beginning of August

2.       Distribution of survey    - beginning of September

3.       Results tabulation - Autumn 2011

4.       Report to the Board - January 2012

5.       Release report to the members - early spring 2012

c.)Budget range

$7,500 to $8,500

Consultant Deliverables and Timelines

Proposals must include the following:

  • a profile of your expertise, including length of time in business, core competencies and relevant experience;
  • based on the information provided in this RFP, a statement summarizing the methodological approach you propose to use to implement this survey;
  • a critical path for the roll out of the survey up to and including completion of the final report with any adjustments to timelines noted;
  • a budget: the quoted price should be inclusive of all fees, incidental and communication costs, and taxes;
  • a sample (preferably in report form) of your writing; and
  • two references from current or former clients with telephone and email contact information.

Additional Considerations:  Consultant qualifications

  • Ability to execute objective baseline survey.
  • Develop methodology for creating sample size and tool for collecting information.
  • Strong analytical ability to interpret statistics and trends.
  • Capacity for Tabulation of results and production of final written report.
  • Knowledgeable about nonprofit sector.
  • Sensitivity to populations with health issues.

Application and Selection Process

The MS Society of Canada, Toronto Chapter embraces diversity and encourages all qualified consultants to apply. All applications will be reviewed, and consultants most closely fitting the RFP will be contacted. The MS Society of Canada, Toronto Chapter retains the right to accept or turn down any or all applications.

 Qualified Consultants are invited to submit their applications by one method of e-mail or fax, using a maximum of five pages, to:

Janice Wiggins
Executive Director
MS Society of Canada, Toronto Chapter
Fax:  416-967-3044
Deadline for submission:  Wednesday, June 29, 2011 4:30 pm.