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Tobacco Cessation Intake Worker, Canadian Cancer Society

Hamilton, Ontario
Deadline November 27, 2011

Every three minutes, another Canadian in faced with fighting cancer. Join the Canadian Cancer Society’s fight against cancer by helping us do everything we can to prevent cancer, save lives and support those living with cancer. You’ll be part of a passionate team determined to change lives and make a difference in the cancer fight.

2 positions Full-time, 1 position Part-time
Contract ending March 31, 2011

Job Purpose

The Tobacco Cessation Intake Worker responds to inbound and outbound calls providing clients with general information about Smokers’ Helpline, conducting intake, sending out materials and providing referrals to community services.

Duties and Responsiblities

  • Conducts intake with people in the process of quitting smoking utilizing customized application software to support telephone-based service delivery.
  • Provides current information and resources to smokers, their families, the general public, health care professionals and members of community organizations.
  • Provides referral suggestions for individuals who require other information or community resources regarding smoking.
  • Follows established protocols for service delivery and data entry.
  • Provides excellent customer service (e.g. building rapport, engaging clients into service, etc.).
  • Provides support and back up to other members of the team.
  • Engages in ongoing learning and skill development.
  • Other projects/duties as assigned.

Health and Safety Responsibilities

  • Works in compliance with The Occupational Health & Safety Act and its regulations.
  • Reviews and complies with the Health and Safety Policy.


  • Post-secondary education in a health or social services area and/or a combination of work experience in a similar position.
  • Strong active listening skills. Knowledge of behaviour change theory with regard to tobacco is an asset.
  • Empathetic verbal communication skills. Able to communicate effectively, both in writing and verbally.
  • Able to communicate effectively, both in writing and verbally, in English and French is a requirement for the Bilingual position.
  • Experience working with diverse and complex client groups, including clients with mental health conditions and chronic disease is an asset.
  • Excellent telephone and customer service skills.
  • High level of computer skills, experience operating a database and keyboarding skills.
  • Team player with excellent interpersonal skills.
  • A Criminal Records Check is required.
  • Knowledge of Canadian Cancer Society policies and procedures would be an asset.
  • Non-smoker.

Working Conditions

  • Works within a call centre environment with noise, distractions and interruptions
  • Responds to inquiries from the general public (on phone or via e-mail)
  • Periods of high call volume
  • Multiple priorities and interaction with a diverse client group, including mental health clients
  • Works with confidential issues and data
  • Multiple reporting relationships (reports to direct and indirect supervisor)
  • Part-time hours (may include day, evening and/or weekend work)
  • Flexibility to work additional hours as required to meet service needs

In return for your contributions, we offer a very attractive compensation package, which encompasses a salary starting in the 30K range (full-time position), or 18K range (part-time position), excellent benefits and the chance to work in a supportive and progressive environment. Qualified non-smokers are invited to send their resume and cover letter, quoting job# OHPE-200 (full-time position) or OHPE-201 (part-time position), by November 27, 2011, to:

Human Resources
Canadian Cancer Society, Ontario Division
55 St. Clair Ave. W, Suite 500
Toronto ON M4V 2Y7

The Canadian Cancer Society thanks all applicants for their interest; however only those selected for interviews will be contacted.

The Canadian Cancer Society provides equal opportunity in employment and encourages applications from all qualified persons.