Back to top

National Director, Professional Practice & Risk Management, Corporate Office, Extendicare

Markham, Ontario
Deadline February 11, 2015
Requisition #: 2041671
Job Location: Canada-Ontario-Markham
Job Stream: Management - Nursing Home and ParaMed~
Job Type: Permanent, Full-Time
Number of Positions Open: 1
Start Date of Employment: ASAP
Posting Date: 25-Nov-2014
Travel Required: Occasionally
Educational Requirements: College Diploma
Languages Required: English

Job Description

National Director, Professional Practice & Risk Management - Corporate Office

Candidates are invited to apply for the above full-time position to work at our Corporate Office located in Markham, Ontario.

Reporting to the VP Quality & Health Innovation, and working closely with all Divisions, this position is responsible for the development, implementation and evaluation of systems, structures and processes specific to professional practice to ensure the provision of quality resident care and service and achievement of program and organizational performance outcomes.

  • Supports and strengthens clinical governance systems and practices corporately and at the home level;
  • Chairs corporate interdisciplinary professional advisory committee and liaises with and monitors functioning, activities and outcomes of similar committees in owned and managed homes;
  • Promotes implementation of best practice clinical systems and processes to advance assessment, planning, delivery and evaluation of resident care and services across Extendicare owned and managed homes;
  • Monitors complaints, critical incidents and clinical competence and works with QUIP and Ops teams to develop policies, programs and practices that address knowledge-skill-attitude gaps and underlying system problems;
  • Conducts investigations into complaints, adverse events or other care-related issues
  • Contributes to the production of applied research, reports, analyses and tools and resources to drive improvements in resident care and nursing practice;
  • Works with HR and divisional leaders to develop, implement and evaluate human resource systems and practices that ensure the highest levels of professionalism, clinical competence and interdisciplinary communication and collaboration;
  • Leads the development and evaluation of strategies to enhance resident rights and a corporate safety culture;
  • Monitors developments in external environment and maintains strong relationships with professional associations, regulatory bodies and stakeholder groups;
  • Fosters communication, teamwork, and an organizational culture of continuous quality improvement;
  • Represents Extendicare at professional conferences and meetings and serves as media spokesperson when required;
  • Other duties as assigned.


  • Registered Nurse with the College of Nurses of Ontario. Advanced practice skills within a clinical discipline. Master’s degree preferred;  
  • Minimum 10 years’ experience in progressively responsible clinical leadership positions, including mentoring, coaching, teaching and/or management experience, ideally in long term care setting;
  • Expertise in development, implementation and monitoring of professional standards of practice and interdisciplinary practice models;
  • Evidence of innovative leadership and management;
  • Proven ability to foster a shared governance model of decision making;
  • Expertise in continuous quality improvement and application of Lean philosophy and framework;
  • Excellent interpersonal skills in negotiation, conflict resolution and consensus building with a participative / consultative style that builds a sense of team, promotes collaboration and facilitates consensus;
  • Ability to relate effectively with front-line staff and all levels of management, as well as physicians, allied health professionals and external partners and vendors;
  • Excellent presentation, oral and written communication skills. Media relations experience an asset;
  • Deep commitment to relationship-centred care, culture change and customer service;
  • Knowledge of comprehensive safety programs and practices including staff safety, resident safety, and environmental safety and participation in regular in-service education in this area. Labour relations experience an asset;
  • Excellent interpersonal skills and customer service orientation when dealing with residents, families, colleagues, volunteers and other members of the community and public.

Closing Date: February 11, 2015

To Apply:

Interested applicants may forward their resume in confidence to the attention of:

Isabel Bisong
Administrative Assistant for QUIP