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Increasing the Capacity to Offer Culturally Sensitive Care to Francophones; Toronto Central Local Health Integration Network (LHIN), Health Nexus Santé, and Reflet Salvéo

Online & Toronto, Ontario
March 2015

Health Service Providers are invited to attend new learning opportunities that will increase their capacity to offer culturally sensitive care to Francophones.

Moving toward a bilingual organization
Online, March 11, 10:00-11:30 a.m.

Using the toolkit, Moving Toward a Bilingual Culture, this webinar will outline the seven components of a bilingual organizational culture, including how to recruit and retain bilingual staff and promote French language services. It will introduce a practical checklist for to assess an organization’s current bilingual status. Health service providers will learn how supporting a bilingual culture can build stronger relationships with your French-speaking community members. Participants will also be provided with a hard-copy version of the toolkit.  Please note that this webinar will be offered in English.

Strengthening Your Active Offer of Services to Francophones
Toronto, March 27, 9:00 a.m.-12:00 p.m
Toronto, March 30, 10:00-11:30 a.m.

There is growing recognition of the need for health service providers within TC LHIN to strengthen the practice of an ‘Active Offer’ of services in French. This workshop will feature a new tool on the practice of Active Offer and will explore how this practice can improve the way that health services are offered in French. This workshop will be delivered in English. Simultaneous translation will be available.

For more information, please visit