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Quality Improvement Facilitator, Health Links

Whitby, Ontario
Deadline March 22, 2015

Job Type:  Full Time
Reports To:  Project Manager, Health Links
Program/Specialty :  LHIN Initiatives
Salary:  $32.90 (firm)
Group:  CUPE
Number of Positions:  1
Branch:  Whitby

Position Summary:

Reporting to the Project Manager, Health Links, this position combines technical skills and knowledge with the ability to work effectively in teams and communicate clearly. As a leader and key player supporting quality improvement you will have demonstrated progressive quality improvement experience in the healthcare industry. Your key function is to lead continuous improvement activities, through the application of quality improvement methodology (such as LEAN/Six Sigma, PDSA etc.) and experience based design (EBD), working in collaboration with Health Link members and staff teams. More specifically, you will:

Introduce and implement quality improvement principles, methodology and tools in support of quality improvement activities (such as LEAN Six Sigma, PDSA etc.);

Establish relationships and open consultation with key participants/partners;

Works with healthcare provider organizations in building their capacity to implement quality improvement, measurement and change management projects to ensure effective performance and organizational success;

Build strong relationships with healthcare organizations that focuses on joint Central East LHIN and provider collaboration in meeting ministry priorities through a culture of quality improvement;

Coach provider organizations in quality improvement methodology, measurement and change management;

Coordinate with Health Quality Ontario to ensure quality improvement methodologies used in the development of action plans;

Complete individual patient and caregiver interviews, as well as focus group interviews to gather patient and caregivers experiences that will be used to inform quality improvement initiatives;

Assist quality improvement teams to define value from a patient perspective;

Participate in the design and planning of quality improvement projects and initiatives including the identification of the most appropriate approaches to improvement, development of tool kits, implementation and evaluation;

Mentor and coach improvement teams, managers and leaders on the application of quality improvement methodologies and tools to achieve quality improvement targets and sustain a culture of quality improvement;

Facilitate quality improvement teams that cross multiple organizations, departments and functions;

Working in conjunction with the Quality Improvement team, facilitate Kaizen events, value stream mapping exercises and other quality improvement methodologies and tools (e.g. root cause analysis, FMEA);

Support the definition of key quality improvement goals and metrics in collaboration with the quality improvement teams;

Regularly communicate progress of quality improvement initiatives to appropriate stakeholders;

Ensure the sustainability and spread of new processes;

Support quality improvement and performance tracking and reporting, including coordinating data management (development, tracking, analysis and report development);

Provide administrative support to the quality program and project office as required;

Other duties as assigned to assist the quality improvement team in meeting their objectives.
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