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Tobacco Cessation Specialist, Canadian Cancer Society

Hamilton, Ontario
Deadline July 5, 2015

Imagine working for an organization that exists to create a world where no Canadian has to fear cancer. At the Canadian Cancer Society, our teams include people just like you: dynamic, innovative, empowered, passionate and committed to creating real change.

As Canada’s largest national health charity and leader in the fight against cancer, the Canadian Cancer Society has had more impact in more communities than any other cancer charity:

We spearhead life-saving research. As the largest national charitable funder of cancer research in Canada, the Society has invested more than one billion dollars in research so far, and efforts have led to breakthroughs that revolutionize the way cancer is diagnosed, treated and prevented.

We empower people facing cancer with free information and support services for patients and their families. Since 1996 the Canadian Cancer Society Cancer Information Service has helped more than one million Canadians with their cancer-related questions.

We lead change for a healthier Ontario. The Canadian Cancer Society has been a forceful and persistent voice on the tobacco control front, and efforts have led to laws that prohibit smoking in public spaces and workplaces, ban cigarette displays and vending machines and help control contraband.

The Society also mobilizes a community of fighters – 60,000 volunteers in Ontario alone – to help deliver programs, organize fundraising events, push change through government and fuel prevention efforts.

All of this is made possible through our ground-breaking fundraising programs and campaigns such as Relay For Life and Daffodil Month, as well as the unwavering support of our corporate partners and donors.

Be part of our team and make the biggest difference in the fight against cancer as a:

Tobacco Cessation Specialist
Hamilton, ON
Regular, Full-Time
Reference #: OHPE 604

An Exciting Opportunity

The Tobacco Cessation Specialist provides counselling and support to clients (online and telephone) and carries out assigned projects for Smokers’ Helpline.

Primary Responsibilities

  • Provides counselling, in a supportive manner, to people in the process of quitting smoking utilizing customized application software to support telephone-based service delivery.
  • Provides current information and resources to smokers, their families, the general public, health care professionals and members of community organizations.
  • Provides referral suggestions for individuals who require other information or community resources regarding smoking.
  • Moderates an online discussion forum.
  • Follows established protocols for service delivery and data entry.
  • Provides support and back up to other members of the team.
  • Engages in ongoing learning and skill development.
  • Other projects/duties as assigned.

Health and Safety Responsibilities

  • Works in compliance with The Occupational Health & Safety Act and its regulations.
  • Reviews and complies with the Health and Safety Policy.


  • Post-secondary education in a health or social services area and/or a combination of two to three years education and experience in a similar position.
  • Strong counseling skills and knowledge of behaviour change theory with regard to tobacco.
  • Experience working with diverse and complex client groups, including clients with mental health conditions and chronic disease.
  • Excellent telephone and customer service skills.
  • High level of computer skills, experience operating a database and keyboarding skills.
  • Team player with excellent interpersonal skills.
  • A Criminal Records Check is required.
  • Knowledge of Canadian Cancer Society policies and procedures would be an asset.
  • Non-smoker.

Working Conditions

  • Works within a call centre environment with noise, distractions and interruptions.
  • Multiple priorities and interaction with a diverse client group, including mental health clients.
  • Regular evening and weekend work.
  • Flexibility to work additional hours as required to meet service needs.
  • Sits for extended periods.
  • Significant computer use.
  • Increased level of stress during high call volume periods and when handling challenging calls.

What We Offer

The Society offers meaningful opportunities to make an impact in the fight against cancer.  We are committed to fostering a culture that is inspiring, supportive and exemplifies our core values:

Caring   Courage   Integrity   Progressive

In return for your contributions, we offer an attractive compensation package that encompasses excellent benefits and the opportunity to have a rewarding employment experience where your contributions can make a true difference every day. Salary to reflect experience of candidate. Please include salary expectations in your cover letter.

How to Apply

Qualified non-smokers are invited to send their resume and cover letter, quoting the reference OHPE 604 in the subject line of the email by July 5, 2015, to:

Canadian Cancer Society, Ontario Division
Human Resources Department

We thank all applicants for their interest and advise that only those selected for an interview will be contacted. No phone calls, please.

The Canadian Cancer Society provides equal opportunity in employment and encourages applications from all qualified persons.

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For more information about how you can join the fight against cancer and become a member of our dynamic team, please visit our website at

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