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Quality Improvement Specialist, Stonegate Community Health Centre

Toronto, Ontario
Deadline July 13, 2015

Type:  Contract Position
Term:  1 Year with possible extension to 2 years
Salary:  85,000, plus 6% for vacation time

The Project

Bring your quality improvement knowledge and experience to this 1 year full-time (37.5 hours) contract role as a Quality Improvement Specialist to work with a collaboration of 7 Community Health Centres primarily in west Toronto which have come together to build a community of practice around quality  and performance improvement.  If successful, this contract may be extended for another year.

The West End Collaborative is a working group made up of Executive Leads, Clinical Directors and other CHC staff that have been working together for the past 12 months building the foundation for this collaborative.  We have decided to focus on a shared initiative around quality improvement and have committed to engage jointly a Quality Improvement Specialist.  Acting in a consulting capacity this position will work with multiple CHC stakeholders in the seven participating CHCs.

This position will be accountable to a Steering Committee, but with direct administrative reporting to the Executive Director, Stonegate Community Health Centre.

Role Description

The Quality Improvement (QI) Specialist will help us identify, measure and then lead and support, using QI knowledge and tools, inter-CHC initiatives that will bring about changes that will directly improve quality and performance at each CHC.  This role will also assist CHC leadership to implement interventions in each CHC site that improve the quality of community health centre client care.  

Specifically, the QI Specialist, acting in a consulting and project management capacity with teams at and across each of the CHCs, will map out, define and measure key processes for quality and performance improvement that impact access to care (panel size), increase cancer screening, increase the rate of influenza vaccination and help avoid emergency room use for conditions best managed elsewhere.  The QI Specialist will act as a project manager for these initiatives and will review and analyze data to identify further improvement opportunities and find efficiencies in existing processes.

We are seeking a QI specialist with expertise in quality improvement methodologies and tools. Additionally, the successful candidate will have expertise in data collection, analysis and indicator development. This type of work requires the application of specialized knowledge related to change management, process mapping, rapid cycle improvement, evaluation methods, communication tools, and a thorough understanding of measurement.  The QI Specialist will have strong project management skills to support progress at each CHC and for the QI project centrally with the West End Collaborative.

The Quality Improvement Specialist works with the West End Collaborative QI Team as well as with CHC specific teams to identify and plan for quality improvement (QI) opportunities, catalyze and spread QI and best practices, and build capacity and knowledge.

The QI Specialist is in a unique role interacting on a day-to-day basis with multiple stakeholders across multiple sites to:

  • Model and coach CHC management and staff in quality improvement methodology to enhance their capacity to lead QI initiatives
  • Develop, project manage  and facilitate quality improvement initiatives
  • Support adoption and spread of leading practices across CHCs.
  • Contribute to the development of customized tools and products to support knowledge exchange across sites and ensure documents, tools, and educational materials are easily accessible and useful
  • Work collaboratively with CHC leadership and their IT/IS/IM teams to ensure data management processes and practices meet our quality and accountability objectives
  • Identify data management issues and ensure that they are addressed through standardized reporting and data entry
  • Participate in CHC-wide QI initiatives and committees to further the work of the West End Collaborative

Required Qualifications


  • Graduate degree required with a degree in a health field considered an asset (or a comparable combination of education and experience)
  • Additional certification or a combination of courses and experience in quality improvement tools and methods

QI Experience

  • Minimum 5 years experience in quality improvement
  • Demonstrated knowledge and experience with quality improvement tools not limited to Lean methodologies
  • Demonstrated knowledge and experience with gathering, organizing and analyzing data, related to quality, risk and client care
  • Strong coaching and  mentoring skills to build capacity in others in process improvement and data analysis
  • Demonstrated subject matter expertise in HQO priority issues such as: client experience, primary care, transitions in care, access to care, etc.

Change Leadership Skills

  • Demonstrated success in establishing, leading and maintaining positive change with multiple stakeholders and inter-professional teams  through the implementation of quality improvement  initiatives
  • Ability to influence others and establish credibility with all levels of the organization, challenging the status quo and being a catalyst for positive change.
  • Excellent presentation and written/oral communication skills with the ability to engage a knowledgeable audience
  • Knowledge, skills and understanding of the key factors required to work collaboratively in teams and groups, facilitating and managing group dynamics
  • Ability to build trust with key stakeholders and peers through honesty, integrity, professionalism and accountability
  • Demonstrated ability to work independently with teams of multiple stakeholders to achieve deliverables, manage expectations and track performance

General Skills

  • Superior critical thinking skills and ability to generate ideas and fresh perspectives
  • Proficiency in MS Office Suite skills, in particular Outlook, Word, PowerPoint, Excel, Project
  • Superior verbal, written, listening and presentation skills
  • Ability to manage multiple, often competing priorities
  • Understanding of  the CHC Model of Care
  • Knowledge of CHC’s electronic health record (Nightingale On Demand) an asset
  • Knowledge of Cognos Business Intelligence tools an asset.

How to Apply

The deadline for applicants is 3:00 p.m.  Monday, July 13, 2015. Please email a cover letter and resume in PDF format only to to the attention of the Quality Improvement Specialist Committee.  

The Stonegate Community Health Centre is an equal opportunity employer. We would like to thank all those that apply but only those selected for an interview will be contacted.