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Quality Improvement Lead, Stonegate Community Health Centre

Toronto, Ontario
Deadline October 30, 2015

Type:  Contract Position
Term:  1 Year with possible extension to 2 years
Salary:  85,000, plus 6% for vacation time

The Project

Bring your quality improvement (QI) knowledge and QI project management experience to this one-year full-time (37.5 hours) contract role.  As Quality Improvement Lead, you will work with a collaboration of seven Community Health Centres primarily in west Toronto that have come together to collectively improve individual CHC performance.  

If successful, this contract may be extended for another year.

The West End Collaborative is a working group made up of Executive Leads, Clinical Directors and other CHC staff who have been working together for the past 12 months building the foundation for this collaborative.  We have decided to focus on a shared initiative around quality improvement and have committed to jointly engage a Quality Improvement Lead.  Acting in a consulting capacity, the QI Lead will work with multiple stakeholders in the seven participating CHCs to help strengthen internal QI capacity and build a community of practice around quality and performance improvement.  

This position will be accountable to a Steering Committee, but will report directly to the Executive Director of Stonegate Community Health Centre.

Role Description

The Quality Improvement (QI) Leadwill help identify, measure and then enable and support, using QI knowledge and tools, inter-CHC initiatives that will bring about changes that will directly improve quality and performance at each CHC.  This role will also assist CHC leadership to implement interventions in each CHC site that improve the quality of client care.  
Specifically, the QI Lead, acting in a consulting and project management capacity with leadership at and across each of the CHCs, will map out, define and measure key processes for quality and performance improvement that impact access to care (panel size), increase cancer screening and the rate of influenza vaccination and help avoid emergency room use for conditions best managed elsewhere.  The QI Lead will act as a project manager for these initiatives and will review and analyze data to identify improvement opportunities and find efficiencies in existing processes.

We are seeking a QI Lead with expertise in quality improvement methodologies and tools, data collection and analysis and indicator development. Extensive QI knowledge of and ability to apply concepts related to change management, process mapping, rapid cycle improvement, evaluation methods, communication tools and measurement is required.  The QI Lead will have strong project management skills to support progress within each CHC and centrally for the West End Collaborative QI project .

The Quality Improvement Lead works with the West End Collaborative QI Team as well as with CHC-specific leaders to identify and plan for Q opportunities, catalyze and spread QI and best practices, and build capacity and knowledge.

The QI Lead is in a unique role interacting on a day-to-day basis with representatives across multiple sites to:

  • Coach key CHC staff in quality improvement methodology
  • Develop, project manage  and facilitate collaborative inter-CHC initiatives that drive improvements at all CHCs
  • Support adoption and spread of leading practices across CHCs.
  • Work collaboratively with CHC leadership and their IT/IS/IM teams to ensure data collection and data management processes and practices support  quality and accountability objectives
  • Identify documentation issues affecting performance  metrics and suggest solutions through standardized reporting and data entry
  • Participate in CHC-wide QI initiatives and related working groups as needed  to further the work of the West End Collaborative

Required Qualifications


  • Graduate degree with a degree in a health field considered an asset (or a comparable combination of education and experience)
  • Additional certification or a combination of courses and experience in quality improvement tools and methods

QI Experience

  • Several years experience in quality improvement
  • Demonstrated knowledge and experience with quality improvement tools not limited to Lean methodologies
  • Demonstrated knowledge and experience with gathering, organizing and analyzing data, related to quality, risk and client care
  • Strong coaching and  mentoring skills to build capacity in others in process improvement and data analysis
  • Demonstrated subject matter expertise in HQO priority issues such as: client experience, primary care, transitions in care, and access to care.

Change Leadership Skills

  • Demonstrated success in establishing, leading and maintaining positive change with diverse stakeholders and inter-professional teams  through the implementation of quality improvement  initiatives
  • Ability to influence others and establish credibility with all levels of the organization, challenging the status quo
  • Excellent presentation and written/oral communication skills with the ability to engage a knowledgeable audience
  • Knowledge, skills and understanding of the key factors required to work collaboratively in teams and groups, facilitating and managing group dynamics
  • Ability to build trust with key stakeholders and peers through honesty, integrity, professionalism and accountability
  • Demonstrated ability to work independently with teams of diverse stakeholders to achieve deliverables, manage expectations and track performance

General Skills

  • Strong critical thinking skills and ability to generate ideas and fresh perspectives
  • Proficiency in MS Office Suite
  • Ability to manage multiple, often competing priorities
  • Understanding of  the CHC Model of Care
  • Knowledge of CHC’s electronic health record (Nightingale On Demand) an asset
  • Knowledge of Cognos Business Intelligence tools an asset.

How to Apply

The deadline for applicants is 3:00 p.m.  Friday, October 30, 2015.

Please email a cover letter and resume in PDF format only to to the attention of the Quality Improvement LeadCommittee.  

The Stonegate Community Health Centre is an equal opportunity employer. We would like to thank all those that apply but only those selected for an interview will be contacted.