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Performance Improvement Specialist, Windsor-Essex County Health Unit

Windsor, Ontario
Deadline December 15, 2015

Full-Time Permanent (Non-Union)
Knowledge Management Division
Epidemiology, Planning, Evaluation and Quality
Windsor Site

Position Summary

The Performance Improvement Specialist reports to the Director of Knowledge Management, working closely with the manager of Epidemiology, Planning, Evaluation and Quality department. The Performance Improvement Specialist will lead a performance improvement program that supports ongoing measurement and evaluation to increase efficiency and quality of service. A key element of the position’s accountability includes leading the development, implementation and maintenance of performance management policies and procedures across the Health Unit with an additional focus on accreditation. The Performance Improvement Specialist will provide quality improvement expertise, support and coordination to management and staff in areas including operational planning, performance measurement frameworks, project management; and works collaboratively with departmental staff to design, implement, and evaluate continuous quality improvement processes, procedures and frameworks. This position requires an ability to evaluate compliance and quality, and proactively identify/recommend potential improvements based upon results.

This position supports the on-going operations of the Windsor-Essex County Health Unit.
The successful candidate must work in compliance with the Occupational Health and safety Act and all policies and procedures of the Winsor-Essex County Health Unit.

Position Responsibilities

  • Develop, coordinate and aid in monitoring of logic models and accountability indicators for Health Unit programs
  • Support auditing procedures and reporting, including third party audits
  • Create systems and procedures for the ongoing reporting and monitoring of quality and accountability measures to assist programs to achieve and maintain standards and to comply with legislative mandates
  • Provide direction and support to other health unit staff on a project basisDesign, develop, implement and analyze results of evaluation tools  for ongoing quality improvement
  • Provide training and support when required, including building capacity and coaching in CQI within the health unit.
  • Identify quality improvement processes, methods, systems and analysis, using best practices approach and evidence informed decision making in alignment with Public Health legislation/standards
  • Documents, researches and makes recommendations on existing business processes and work flows.
  • Coordinates and facilitates the health unit’s participation in performance measurement strategy
  • Provides support regarding the collection, interpretation, analysis and presentation of data
  • Conduct and coordinates projects (e.g. requirements gathering, gap-fit assessment, implementation of appropriate technology, return on investment analyses, budget monitoring)
  • Draft and revise related program plans, policies and procedures
  • Develop and carry out implementation plan for accreditation
  • Participates in departmental planning processes (i.e. logic model and operational/strategic planning) and represents the division/department on various committees and functions
  • Facilitates collaboration and discussion among divisions through management forums (e.g., operational planning).

Position Qualifications

  • Knowledge of quality improvement and performance management frameworks; operational planning processes; continuous quality and process improvement practices; business planning and analysis
  • Ability to analyze complex data and communicate effectively to multiple audiences
  • Strong understanding of methods and tools of evaluation and ability to create and implement complex models for ongoing performance improvement
  • Solve complex problems and develop solutions
  • Ability to assess and develop process improvement based on detailed understanding of departmental policies and programs
  • Working knowledge of federal, provincial, and municipal legislation as it relates to public health standards and requirements.
  • Handle multiple projects of a confidential nature
  • Communicate effectively, both orally and in writing
  • Establish effective working relationships with management, employees, employee representatives and the public representing diverse cultures and backgrounds
  • Treat WECHU employees, representatives of outside agencies and members of the public with courtesy and respect
  • Exercise appropriate judgment in answering questions and releasing information; analyze and project consequences of decisions and/or recommendations
  • Communicate effectively with a variety of individuals representing diverse cultures and backgrounds and function calmly in situations which require a high degree of sensitivity, tact and diplomacy
  • Proficiency with current computer applications (examples: Microsoft Office Suite), social media platforms, and data analysis software (example, SAS, SPSS, Stata,) and survey tools (e.g., FluidSurveys)
  • Immunizations and TB screening as per WECHU policies
  • Satisfactory vulnerable sector police clearance
  • Ability to work weekend and evening work as required by the program
  • A valid Ontario Driver’s Licence, access to a reliable motor vehicle during working hours, and 1 million dollars in liability insurance


  • Master’s Degree from an accredited University in Business Administration, Public Health, Health Administration, Health Informatics or related degree with proof that it provides the required knowledge, skills and abilities listed for this position.
  • Minimum two years’ experience working in quality control, risk analysis, performance improvement
  • Previous experience working in a health care setting an asset

Application Process

Qualified applicants are invited to forward a résumé in confidence by email to with Reference #75 Attention: Dan Sibley, Manager, Human Resources before 4:30 p.m. on Tuesday December 15, 2015.

The Windsor Essex County Health Unit thanks all applicants for their interest; however only those selected for an interview will be contacted.