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Quality Improvement Specialist, Toronto Public Health, City of Toronto

Toronto, Ontario
Deadline December 23, 2015

Job Classification Title: Quality Improvement Specialist
Job ID #: 2189365 X
Division: Public Health
Section: Communicable Disease Control
Work Location: 277 Victoria St.
Job Stream: Health

Job Type: Permanent, Full-Time
Salary/Rate: $43.26 - $47.40 / Hour
Hours of Work (bi-weekly): 70.00
Shift Information: N/A
Affiliation: L79 Full-time
Number of Positions Open: 1

Posting Date: 09-Dec-2015
Closing Date: 23-Dec-2015

Job Description
Amendment: Please note the Candidate/Eligibility List Information has been amended

Major Responsibilities:

  • Develops, implements and evaluates divisional programs and projects
  • Identifies quality improvement processes, methods, systems and analysis, using a best practices approach and evidence informed decision making
  • Develops and implements quality assurance processes to monitor and support programs to achieve and maintain standards and to comply with legislative mandates
  • Conducts current state assessments, environmental scans, literature reviews and documents business processes and work flows for the purpose of business process redesign and program evaluations
  • Plans and coordinates projects (e.g. requirements gathering, gap-fit assessment, implementation of appropriate technology, return on investment analyses, budget monitoring)
  • Develops and implements communication strategies to inform stakeholders (e.g., performance measures, quality improvement initiatives, best practices and legislative changes)
  • Creates and maintains resource information for stakeholders
  • Represents the directorate or program on various committees
  • Provides expert advice on staff training, professional development and policy development
  • Drafts and revises related program plans, policies and procedures
  • Develops and facilitates in-service training, staff orientation and staff development programs
  • Attends workshops, conferences, seminars, etc.

Key Qualifications:
Your application must describe your qualifications as they relate to:

  • A Masters degree in a related field (e.g., Quality Improvement, Health/Nursing Informatics, Health Sciences, Nursing, Health Administration, etc.) or an equivalent combination of a baccalaureate degree and extensive experience relevant to the primary duties of the position.
  • Experience supporting program performance management including designing, implementing and monitoring quality improvement projects and evaluations.
  • Experience documenting business processes and workflows for the purpose of improving business process design.
  • Experience developing program plans, and policies and procedures within tight deadlines and competing priorities.
  • Experience managing concurrent projects utilizing excellent organizational, planning, project management skills.
  • Experience in the development, planning and implementation of training and education sessions.

You must also have:

  • Knowledge of Communicable Disease Control and related legislation.
  • Knowledge of the College of Nurses of Ontario Compendium of Standards and their relevance to public health practice.
  • Knowledge of various federal, provincial and municipal legislation as they relate to public health standards and requirements.
  • Excellent written and oral communication skills.
  • Excellent consultation, facilitation, team building and conflict management skills as they apply to multidisciplinary teams.
  • Excellent problem solving skills.
  • Ability to work independently and with little supervision.
  • Ability to build relationships with stakeholders and to proactively contribute to joint initiatives.
  • Ability to work with quality improvement and performance management frameworks, planning processes, change management, risk management, continuous quality and process improvement practices and evaluations.
  • Ability to lead and motivate others to excel in an environment that fosters innovative approaches to problem resolution.
  • Ability to facilitate and lead project teams and activities and participate as an effective team member utilizing effective communication, human relations, facilitation and persuasion skills.

Apply online at

Please note that all applicants are encouraged to provide a valid email address for communication purposes. Applicants may receive written correspondence regarding this job posting directly to the email address provided on their resume or to the one used to set-up their Candidate Profile if applying on TalentFlow. As an applicant, it is your responsibility to ensure that you check your email regularly.
The City of Toronto is committed to fostering a positive and progressive workforce that is representative of the citizens we serve. We will provide equitable treatment and accommodation to ensure barrier-free employment.
In accordance with the Ontario Human Rights Code, Accessibility for Ontarians with Disabilities Act and the City of Toronto's Accommodation Policy, a request for accommodation will be accepted as part of the City's hiring process.
To avoid any delays in the recruitment process, if you require accommodation to apply or if selected to participate in an assessment process, you must provide your accommodation needs in advance. You may also be required to submit adequate medical/other documentation to Human Resources to support your request for accommodation.