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RFP--Evaluation Support, College of Physicians and Surgeons of Ontario

Toronto, Ontario
Deadline April 1, 2016

Notice and General Instructions to Respondents

This posting is only a notice of a Request for Proposal (RFP) issued by CPSO on February 29, 2016 and does NOT constitute the entire RFP.  A full description of the services and requirements, including the maximum budget amount and the RFP process, are set out in the RFP.   Individuals and organizations who are interested in responding should obtain a copy of the RFP by contacting Jennifer Fillingham, Education Liaison, Please put “RFP” in subject header.   Submissions based only on this notice and not on the RFP may not be accepted or considered by CPSO.

Overview of the CPSO

The College of Physicians and Surgeons of Ontario (“CPSO”) is the not-for-profit body that regulates the practice of medicine in Ontario to protect and serve the public interest, pursuant to the Regulated Health Professions Act, 1991. As part of this mandate, CPSO issues certificates of registration to physicians to allow them to practise medicine, monitors and maintains standards of practice through assessment, education and remediation, investigates complaints against physicians on behalf of the public, and disciplines physicians who are guilty of professional misconduct or incompetence.  For more information with regards to the mission, mandate and operations of CPSO, visit

Scope of Work

The CPSO is seeking evaluation expertise to further its work in evaluating Committee educational decision-making related to communication and professionalism. Specifically, the CPSO wishes to retain a consultant to provide the following deliverables:

1. The Review:

Conduct a review that describes international best practices for remediating physicians with identified communication and professionalism issues. This should be a practical, accessible synthesis including how best practices are (or could be) applied in the medical or other health professions regulatory context. Special consideration should be paid to what the evidence says about individualized instruction and communication coaching within clinical and non-clinical environments, and how to maximize the benefit of these types of interventions.

Currently the Committees that identify communication or professionalism issues require physicians to undertake any or all of the following:

  • Face-to-face courses
  • Individualized instruction or communication coaching
  • Participation in ongoing or temporal supervision (i.e., a physician mentor or preceptor)
  • eLearning modules and other online learning initiatives
  • The review should include consideration of all these types of interventions.

The review should reflect key literature and ‘on-the-ground’ best practice.  Respondents should be prepared to include, in the review, interviews and perspectives of Committee members, staff and consultants who are delivering education to better understand these interventions in the regulatory context.

The CPSO will require evidence tables to support the review with hyperlinks to all documents cited.  

The review should be completed by June 30, 2016.

2. The Evaluation Framework and Plan:

Provide consulting support in the development of an evaluation framework and a high-level, multi-year plan that integrates relevant recommendations from the 2014 report referred to above and knowledge of best practices, and accounts for intersecting and ongoing CPSO initiatives of relevance (to be identified throughout development of the framework and plan).

The evaluation framework and plan should be completed by October 14, 2016.

The proposed purpose of this evaluation framework is to:

  • Identify common goals and objectives for an evaluation framework  across the four program areas;   
  • Consider where Committee decision-making may be enhanced by best practice as per the review deliverable;
  • Enhance or develop systems within the CPSO to continually evaluate the impact of relevant Committee decisions (i.e., individual cases); and
  • Develop a systematic approach to ensuring ongoing quality assurance and improvement, across the Committees.

The proposed purpose of the multi-year plan is:

  • to sequence and prioritize the work required to implement components of the evaluation framework; and
  • to identify key human and material resources that will be required.
  • The College prefers to leverage existing resources and build on pre-existing processes wherever possible.

It is anticipated that in the design of the evaluation framework, at a minimum, respondents will require interviews and focus group discussions with key staff and Committee members from the four program areas.


The following is an outline of the general process and timelines that will be used by CPSO to receive and review submissions and select the successful respondent, if any. The expected timelines are estimates and are subject to change, although every effort will be made to adhere to dates as described.

Event / Date:

  • Issuance of a Request for Proposal / February 29th, 2016
  • Receipt of submissions / Closing Date: April 1st, 2016
  • Selection of preferred vendor / Expected Completion Date: April 15th, 2016
  • Contract negotiations and finalization / Expected Completion Date:  April 29th, 2016