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Intensive Interpersonal Mediation, St. Stephen’s Community House

Toronto, Ontario
December 5 to 9, 2016

Participants say this is our best mediation training. It combines the topics from the Foundational Interpersonal Mediation workshop with advanced information and techniques. This intensive, five-day learning experience provides conflict analysis and a deeper understanding of our three phase mediation model. We look at the influence of power and culture on conflict situations and provide a more solid foundation through additional practice. You will learn practical applications of the mediation skills to a variety of situations and settings.


  • Defining conflict and conflict resolution processes
  • Communication styles Interest-based (win/win) problem solving
  • Active listening and questioning techniques; restating, acknowledging, and validating
  • S.M.A.R.T agreements
  • Preparing for a mediation session
  • Communication skills to handle bias, deal with power imbalances, and culture in relation to mediation
  • Reframing skills
  • Dealing with difficult comments
  • Advanced problem solving
  • Conflict styles
  • Sources of conflict
  • Extensive use of realistic demonstrations and role playing

For more information and to register for the December sessions or additional courses in 2017, please visit