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Supervision Essentials: Skills for the New Supervisor

9:30 a.m. - 4:30 p.m.

Wellesley Room, Family Services Association Toronto

355 Church Street (College/Carlton)

Are you a new manager or are you in the process of becoming one? Are you looking to develop your skills?

This highly interactive workshop, designed for non-profit sector supervisors, will provide you with useful ideas and practical tools to improve your overall supervisory and management effectiveness.

What's my Style?

* Complete an assessment to identify your leadership style

* Learn to put your style to work

Role of the Supervisor

* What's my job? What really counts? Clarify your role

* Management vs. Leadership -- what's the difference?

* Develop insights into how to motivate your staff

* Learn to engage your staff and promote dialogue

People Practices

* Understand how to interview for "fit"

* Learn how to give accurate, constructive and effective feedback

* Understand how to deal with performance problems

* Become aware of your legal rights and responsibilities

Task Management

* To delegate or not to delegate? The role you should take and when

* Understand the phases of a project -- concept, planning, execution, and completion

* Urgent or important? Goals, objectives, priorities and action

* Lead productive and effective meetings

Learning Design: Brief presentations, discussion, experiential exercises, real world applications, tools and assessments

Facilitated by Jill Ash, Consultant, Healthy Futures Group

Register and pay by December 2 for $75 plus GST. Payment after December 2 is $99 plus GST. To register, call (905) 569-8474 and on-line at and Mastercard are accepted.