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Outreach Worker, Middlesex-London Health Unit

London, Ontario
Deadline March 19, 2017

The Middlesex-London Health Unit (MLHU) has an exciting opportunity for a full-time Outreach Worker to join the Sexual Health team at the 50 King Street, London office. Reporting to the Community HIV Program Lead, this position will work within the context of a client and family-centered model.  The Outreach Worker works as a member of an interdisciplinary team to provide support services to designated/marginalized HIV positive individuals and their families with accessing HIV services.

Key Responsibilities:

  • Monitor clients’ health conditions and environment;
  • Provide clinical care, counseling and street-level outreach services within the community;
  • Arrange, plan, escort and accompany as necessary, designated/marginalized individuals on medical appointments and errands, while also providing emotional, moral and physical assistance to further the development of self-management skills;
  • Create linkages to other community resources and programs, contacts relevant organizations/businesses/services, assists clients with processing forms;
  • Assists clients in accessing benefits or assistance as appropriate and provides brief assessments and planning on issues related to HIV and social determinants of health;
  • Provide medication reminders in accordance with established procedures and under the direction of the Community Outreach Nurse;
  • Act as a liaison between various agencies by acting as an inter-agency link;
  • Identify client’s needs for services and make appropriate referrals, or develop alternate strategies for client support, education and follow-up care;
  • Provide basic health promotion information to clients;
  • Perform a variety of general clerical duties such as responding to calls/inquiries, maintaining client files, utilize computer software applications, etc; and,
  • Perform other duties as assigned.


  • 2-year Diploma in Community Social Services or related field.
  • Minimum 1 year related experience working with designated/marginalized populations.
  • Direct experience in clinical or case management care related to HIV/AIDS is considered an asset.
  • Minimum one (1) year of experience working with vulnerable populations/clients engaged in at-risk behavior.
  • Demonstrated ability to work with marginalized and culturally diverse populations, including those with chemical dependency, mental illness and HIV positive.
  • Working knowledge and familiarity with health and social service programs in London, Ontario.
  • Crisis prevention/intervention and conflict resolution/de-escalation skills.
  • Proven ability to work independently and collaboratively in a team environment.
  • Training in Trauma Informed Care is considered an asset.
  • Valid Ontario Driver’s license and own transportation.
  • Demonstrates superior oral and written communication and interpersonal skills.
  • Communication proficiency (written and verbal) in French and/or any other languages is highly desirable.  

To apply to this position, please submit a resume and cover letter electronically via our Career Opportunities page at htp:// by March 19, 2017 quoting posting # SHFTHIVOW-0317.

Information concerning applicants is collected under the authority of the Health Protection & Promotion Act, R.S.O. 1990, c. H-7, as amended, and will be used to consider suitability for employment.  Only those candidates selected for an interview will be contacted.  The Health Unit is an Equal Opportunity Employer.

Accommodations are available, upon request, to support potential applicants with disabilities throughout the recruitment process.  Should you require accommodation, please contact our Human Resources Department at 519-663-5317, extension 2512. 

The Mission of the Middlesex-London Health Unit is to promote and protect the health of our community.