Back to top

Program Worker, Urban Health Team, Sherbourne Health Centre

Toronto, Ontario
Deadline June 21, 2017

Internal/External  Posting
Job Title: Program Worker, Urban Health Team (UHT) Job ID #: UHT 17-0602
Department: Urban Health Team
Reports To: Director, Urban Health Team & Nursing Practice Lead Affiliation/Union: UFCW, Local 175
Salary Range: CS2 - $20.49 - $28.27 per hour Status:  Permanent, Part Time
Hours: 18.75 hours per week

Who we are:

Sherbourne is a leading provider of quality health care and transformative support to people who face social, economic and other systemic barriers.  Our mission is to advance the equity and quality of care and services and to improve health for underserved communities.  This is done through primary health and chronic disease services; health promotion and education; outreach and social supports; and mental health services.

Sherbourne provides innovative health care and social services to the diverse urban population of southeast Toronto.  While our doors are open to everyone, we focus on people who are homeless or under-housed; LGBTQ, and newcomers to Canada. We are funded by the Ministry of Health and Long- Term Care, Toronto Central LHIN, Ministry of Child and Youth Services, City of Toronto and many generous companies, groups and individuals.


The Program Worker will collaborate with Sherbourne and partner agency staff to ensure the safe and effective delivery of services.

Duties include: Drive the Heath Bus to and from designated stops. Distribution of supplies as required and makes appropriate internal and external referrals. Provide determinants of health information to clients. Liaise with Health Bus staff and agency staff to ensure efficient flow of clients during stops.
Tracking inventory and ensure the Health Bus is adequately stocked for each stop. Collect required statistics throughout the stop and document in the EMR. Provide dedicated support to the WINK (Women in Need Klinik) and the Toronto Public Health Dental Bus programs.



  • Post Secondary Education in Social Services or related field and at least 2 years experience in a health care or social services setting, or an equivalent blend.


  • Demonstrated experience working effectively with marginalized communities and decreasing barriers.

Skills and Abilities:

  • Formally trained in and practices de-escalation techniques.
  • Strong interpersonal skills and ability to interact effectively with stakeholders at all levels.
  • Ability to work effectively with other team members and work independently.
  • Working knowledge of social support systems for marginalized communities.
  • Proficient knowledge and skill in computer applications (MS Office, Lotus Notes, Accuro EMR).
  • Ability to work within an anti-oppression framework; understands and appreciates the diversity of our client and staff population and community.
  • Ability to adapt to a constantly changing workload in a fast paced setting while meeting the needs of multiple people.
  • General understanding of the basic maintenance of a vehicle or a willingness to learn.
  • Excellent written and verbal communication skills.
  • Flexibility and adaptability to meet the needs of the Programs at Sherbourne and partner agencies.
  • Commitment to a healthy and safe workplace for self and others by taking all reasonable precautions and working in compliance with SHC related policies, health and safety legislation and best practices.

Conditions of Employment:

  • Valid Ontario Driver’s license required.
  • Employment is contingent upon the successful completion of a Police Records Check and Vulnerable Sector Check. Every two years thereafter, a clear or satisfactory Vulnerable Sector Check is required.
  • Understand and maintain compliance with the Occupational Health and Safety Act (OHSA), Personal Health Information Protection Act (PHIPA), Accessibility for Ontarians with Disabilities Act (AODA), the Ontario Human Rights Code and other relevant legislation.

Working Conditions:

  • Standard work week is 18.75 hours and generally from Monday to Friday, working onsite and offsite at various community settings. However, work may be required on evenings and weekends.

We offer competitive compensation and benefits, including participation in the Healthcare of Ontario Pension Plan (HOOPP) and professional development.

As an employer, Sherbourne is dedicated to building an organization that reflects the diversity of our clients and the communities we serve. This includes diversity in languages spoken, culture, race, sexual orientation and gender identity. Requests for accommodation due to disability can be made at any stage in the recruitment process.

Application: Please forward a cover letter and resume quoting Job ID # UHT 17-0602 to by 5:00 pm, June 21, 2017.

We thank all applicants for their interest but only those selected for further consideration will be contacted.