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Manager, Resident Engagement, Central, Toronto Community Housing Toronto Community Housing

Toronto, Ontario
Deadline April 9, 2018

Job Requisition Number: 2128
Division: Resident & Community Services
Location: Toronto/downtown
Address(es): 22 McCaul Street
Affiliation: Management & Exempt
# of Vacancies: 1
Vacancy Type: Full-time Permanent
Minimum Salary $: 89,158.20
Maximum Salary $: 111,455.40
Grade: MA 08
Work Details (Days/hours): 36.25 hours per week some weekends and evenings
Existing or New: Existing
Posted Date: 1/3/18
Deadline to Apply: 4/9/18

About Toronto Community Housing Corporation

Toronto Community Housing Corporation (“TCHC”) is Canada’s largest social housing provider. We provide homes to 58,500 households with low and moderate incomes, in some 350 developments across the city. Our residents include seniors, families, singles, refugees, recent immigrants to Canada and people with special needs. Our resident population reflects a broad diversity in terms of age, education, language, sexual orientation, mental and physical disability, religion, ethnicity and race, as well as increasing diversity in lifestyles and values. Our 1,600 employees work to achieve our vision of better homes, better neighbourhoods, and a better Toronto for all.


Make a difference

Are you passionate about community engagement and looking for an opportunity to work with an organization that is dedicated to improving the lives of residents from diverse backgrounds? Do you want to use your leadership experiences to influence community growth?  If this sounds like your ideal career, then Toronto Community Housing is the place for you!  We are searching for a collaborative and strategic leader who enjoys working in a dynamic and energetic environment.
The Manager, Resident Engagement is responsible for the day-to-day operation of the local office and supervision of local team. They will work in close collaboration with other business units, Operating Units, community partners, and external stakeholders network to plan, develop, document, and implement the effective delivery of initiatives and programs that advance the corporation’s vision of creating healthy engaged communities through resident engagement.

The Manager, Resident Engagement leads staff in the delivery of community building programs in the areas of resident engagement, leadership and participation in governances and civic action; youth development; community economic development; city-building; and, and seniors’ support. The incumbent is responsible for a large portfolio of resident building with up to 200 diverse resident communities

If interested in this role please apply at:

What you’ll do

Leading Staff/Managing Resources:

  • Supervise Resident Engagement unionized and non-unionized staff in a local team
  • Establish and facilitate interdisciplinary teams
  • Lead staff team to meet key performance indicators, service standards, unit wide outcomes, business processes and reporting requirements and take corrective action when needed
  • Ensure team is compliant with documentation standards and confidentiality is maintained in accordance with applicable legislation, corporate policies and procedures, collective agreement
  • Manage local team resources ensuring effective and efficient use of resources
  • Prepare/monitor team’s budget and funding tied to special  projects
  • Approve expenditures
  • Recruit staff, as required
  • Coach and train staff ensuring effective teamwork, high standards of work quality and organizational performance, continuous learning and encourages innovation in others.
  • Enter payroll, manage staff schedules, address personnel issues as they arise
  • Respond to/assist with collective agreement grievances, as required
  • Identify risks and mitigation strategies


  • Lead team’s operational planning process establishing objectives consistent with divisional goals and corporate strategic priorities, developing action plans, and assessing performance
  • Implement and monitor community development initiatives, systems, policies and procedures in a project management capacity as a key support to communities
  • Collaborate with inter-divisional management team to assist in the planning, development, documentation, and implementation of business plans, business cases, and initiatives as they relate to community engagement, inclusive of grants, sponsorships, funding, and employment opportunities
  • Provide expert advice, guidance and support to staff to support the Tenant Engagement System, including support to Neighbourhood Councils, Resident Associations, grass roots resident groups, and issue- based groups and their budget administration
  • Work directly with interdisciplinary teams to develop, implement, and explore options around youth strategies, seniors’ initiatives, economic development opportunities, green plans, and safety planning


  • Develop and  coordinate creative partnerships and joint service planning in collaboration with Resident & Community Service centralized leads
  • Convene, guide, and coordinate team in the development of community- engagement related initiatives, activities, and projects
  • Act as a key liaison amongst local staff, community partners, elected officials, residents and others; serve as organizational lead at City-wide tables
  • Serve as local lead for central initiatives (e.g., Participatory Budgeting, Youth Initiatives)
  • Accountable for consistency and timely roll out of programs

Issue Management and Crisis Response

  • Support crisis response at the local and corporate wide
  • Respond to complaints raised by residents and community partners; respond to requests from elected officials and other events as they arise
  • Weekend On Call – rotate with other Managers and be on call and ready to respond to crises as they arise (e.g., shootings, natural disasters, fires)
  • Facilitate community meetings, mediate disputes between community groups


  • Review 40-70 emails a day, phone messages, and letters
  • Review, assess, and respond to approval requests, tenant council requests, Use of Space requests
  • Process orders for office and program supplies, address issues related to technology (phones/computers/access cards/printer/fax), address environmental needs (cleaning, heating/air conditions/furniture)

What you’ll need

  • College diploma in Social Work, Social Services, Health, Community Development or related field. A university degree in the previously mentioned fields is preferred
  • Minimum of 5 years of experience in Social Work, Social Services, Health, Community Development or social advocacy which includes operational planning, financial management, human resources management and project management (i.e. managing numerous projects simultaneously)
  • Demonstrated experience working in organizations serving a diverse population (age, race, language, gender, sexual orientation, culture, and diversity)
  • Demonstrated experience managing staff and leading, motivating, coaching and developing individuals and/or teams while supporting a learning environment
  • Knowledge of partnership development
  • Demonstrated commitment to customer service, innovation, creativity and quality improvement
  • Demonstrated ability to apply risk management methodologies
  • Demonstrated ability to network and build effective working relationships
  • Excellent organizational skills and methodological approaches to work
  • Excellent team building, problem solving and interpersonal skills
  • Ability to write reports and proposals using clear language
  • Experience working within an unionized environment is an asset
  • Ability to work flexible hours which may include evenings and weekends

What’s next

If interested in this role please apply at

Once you apply, we’ll review your resume and cover letter to determine if your skills and experience match the qualifications for the role. Only qualified candidates will be contacted to move forward in the hiring process. If you are contacted, the process will include an interview, written/practical test, and reference check.

Here's your chance to bring your knowledge and expertise to our team and contribute to providing better homes, better neighbourhoods, and a better Toronto for all. When submitting your application/resume, be sure to tell us about your skills and qualifications that are a match to those specified in the job posting. You can update your profile at anytime, but please note that only application information submitted prior to the deadline to apply will be accepted.

We encourage you to continue to refer to our career page as new opportunities become available on a regular basis. Thank you for your interest in Toronto Community Housing!

Accessibility for Applicants

Toronto Community Housing is committed to equity in employment. Our goal is a diverse, inclusive, and barrier-free workplace that reflects the communities we serve.

We will provide reasonable accommodation to applicants with disabilities at all stages of the hiring process in accordance with the Ontario Human Rights Code, the Accessibility for Ontarians with Disabilities Act, 2005, and Toronto Community Housing’s Accessibility Policy.

If you are a person with a disability and need the job posting in an alternative format or any other accessible accommodations during the hiring process, please email your request to our Human Resources department at or call our accessible accommodations line at 416-981-4119. Please refer to the job requisition number when you contact us.