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Benchmarking for best practices in the public health sector: Achieving performance breakthroughs in federal, state and local agencies


Benchmarking for Best Practices in the Public Sector is a unique practical guide that shows public officials and administrators at all levels of government how to identify best practices and implement them in their organizations.

The authors go beyond abstract concepts to bring benchmarking to life, with real case examples from federal, state, and local governments-from a county fire department to the U.S. Internal Revenue Service. They show how benchmarking methods have been adapted to the unique needs of the public sector and describe the tangible benefits gained by public agencies that have applied these techniques. Offering detailed how-to advice along with checklists, flowcharts, sample forms, a resource directory, and other tools to help managers take action quickly. Description adapted from http://www.josseybass.com/Corporate/Website/Objects/Products/0,9049,8308...