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THE RESULTS ARE IN THE EYE OF THE BEHOLDER

Jointly published by IPAC, KPMG Centre for Government Foundation and Centre for Study of State and Market, University of Toronto.



This case study looks the difference between the results [of results-based management in the public sector] sought by politicians and those sought by the professional public administrator. The author takes a story about how professionals had viewed the effectiveness of a particular Act, and the completely different view by a politican - and provides three reflections on how