Description of the Position
Reporting to the Manager, Knowledge Transfer and Exchange, you will be responsible for coordinating the day-to-day operations of the Safe Tips Line service (phone and e-mail). The primary function of the position is to ensure that customer-driven inquiries are responded to promptly and comprehensively. Based on analysis of data, emerging issues and trends, you will provide recommendations on how to improve and grow the service. You will also be required to support program initiatives related to childhood injury prevention by assisting in research of information.
Date Posted: August 12, 2004
Position Status: One full-time position
Department: Safe Kids Canada
Duties and responsibilities include responding to inquiries by providing appropriate and timely resources; establish and implement a process to ensure quality assurance; manage the database so that inquiries are recorded accurately and completely; generate monthly reports on statistics; manage the resource inventory ensuring that appropriate levels are maintained and coordinate reprint orders; assist in research and writing injury prevention information; keep abreast of timely, relevant information and emerging issues by scanning injury prevention information in LISTSERVS, websites, media and journals; collaborate with managers to support related projects; and help develop and monitor of the Safe Tips Line budget.
The successful candidate will have an undergraduate degree in health or social sciences with five years experience in a related field or an equivalent combination of education and experience. The ability to work in both official languages is preferred; demonstrated ability to access, analyze and synthesize information from a variety of sources; excellent written and verbal communication skills; knowledge of classification and retrieval of resource information; demonstrated project coordination and time management skills; proven leadership abilities; current knowledge of information relating to child safety, injury prevention, health promotion an asset as is proficiency in Microsoft Office and familiarity with library software.
Hours: 35 hours per week
Salary: Commensurate with experience
Available to: Qualified internal and external candidates
Deadline: August 27, 2004
Submit resume to
The Hospital Sick Children
Room 5426, 555 University Avenue
Toronto, Ontario M5G 1X8
Fax (416) 813-5671
Must Quote File Number #SKC0402-JD
Only those applicants selected for an interview will be contacted.