Full-Time Permanent Position Available
Planning and External Relations Pod
August 1, 2006
The Research, Evaluation and Planning Manager is a catalyst for the
building of a culture of evidence-based practice and decision-making at
FSA. S/he possesses superb research, conceptual and communication
skills that will be applied to FSA's research and evaluation activities
while making the fruit of that work relevant to planning. As the
key decision-support to FSA's senior management group - the Strategy
Team - the incumbent is a critical linkage between evaluation,
decision-making and planning and policy development. The Manager
is the steward of a number of key relationships including funding
relationships with the United Way of Greater Toronto and the City of
Toronto and the learning relationships with our external accreditors
and academic partners. This position is a key contributor in the
development of indicators of success that are part of FSA's ongoing
commitment to report on the impact of its work at the broadest
level. The position is directly accountable to the Executive
Director as part of the External Relations and Planning Pod.
Key responsibilities include
Research and Evaluation
- Determine the evaluation and research strategies for non-profit
board governance, strategic and program planning, and organizational
development that reveal the impact and effectiveness of FSA's work both
at the agency-wide and program levels.
- Develop policies related to evaluation and research (e.g., ethics
and research processes). Ensure ethical, professionally accepted
evaluation methods are used and that studies are carried out within
- Carry out data analysis of all confidential study material.
Collaborate with others in developing and maintaining the information
systems required to collect and retrieve the data required.
- Make measurement of outcomes useful and meaningful, so that the
results can be used for agency learning and performance improvement.
Recommend improvements to services and organizational processes based
on evaluation information.
- Assist Strategy Team and Leadership Group with special evaluation
projects as required, such as workplace surveys, analysis,
recommendations. Contribute programmatic design and evaluation thinking
to the development of funding proposals by staff.
- Disseminate outcomes evaluation and organizational learning
within FSA and the broader community, including reporting on agency
outcomes to funders and other stakeholders. Work with Marketing &
Development on the best way to promote results of outcome evaluations,
including determining content for website.
- Contribute to the development of an agency culture of
evidence-based practice through training. Train staff in
evaluative thinking and develop their capacity to understand and use
evaluation learning. Develop written materials to support staff and
agency learning. Provide leadership internally to groups of
champions who have come together to apply learning from evaluation.
- Provide consulting assistance internally and externally on research, organizational development and evaluation issues.
- Develop learning networks and partnerships with leaders in the
field of social service research and quality assurance. Promote
relationships with relevant academic and evaluation networks,
recruiting students to support evaluation activities.
Agency Planning Policy Development and Decision-support
- Lead the development, monitoring and reporting to the Board on
FSA Strategic and annual Service/ Financial Plans. Recommend continuous
improvement in agency-wide policies, planning, monitoring and reporting
- Pro-active relationship management with key officers at the
United Way and the City of Toronto in partnership with other senior
staff and volunteers. Lead the annual funding submissions and year-end
reporting to these funders.
- Provide effective linkage with the FSA Board Governance Committee.
- Participate in the deliberations of the Strategy Team so as to
support its key strategy development and decision-making role.
Similar role in the context of the agency's broader management team,
the Leadership Group.
- Translate the decision-making of the Strategy Team into the
agency's policy manuals both in terms of administration and
professional practice. Ensure that the FSA Operational Policy Manual is
current within two year review cycle. Provide support for agency
- Supervision of staff, students, volunteers, contract or project staff on evaluation assignments.
- Post graduate degree at the Master's or Ph.D. level in Social
Work or a related field or equivalent combination of education and
- A minimum of 5 years relevant experience in social services, health or a related environment.
- Knowledge and experience with current evaluation field, especially formative and developmental evaluation approaches.
- Demonstrated success in research, writing, and making presentations.
- Knowledge of organizational development and ability to manage
change processes. Experience in systems design and implementation.
- Ability to analyze organizational capacity issues, recommend and support effective responses.
- Effective leadership skills and ability to work collaboratively with personnel at all levels across the agency.
- Well developed facilitation and consultation skills with diverse
stakeholder groups. Understanding of the principles of participatory
education and adult learning.
- Demonstrated supervisory experience and ability to relate to volunteers at a board level.
- Superior organizational, analytical, planning and problem-solving
abilities. Ability to manage multiple projects and deadlines,
prioritize, take initiative. Work independently at the same time
function in a team environment.
- Demonstrated knowledge of SPSS, Microsoft Office and Power Point software programs.
Interested applicants are invited to submit a letter of application and
resume, quoting File REA32/06 to Human Resource Services via e-mail
firstname.lastname@example.org. Only those applications in electronic
format will be considered.
Deadline to Apply: No Later than August 28, 2006
FSA welcomes diversity and is committed to a policy of anti-oppression.