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Senior Specialist, Outreach and Practice Support; Research, Advocacy and Health Promotion; Heart and Stroke Foundation of Ontario

Position: Senior Specialist, Outreach and Practice Support
Reports to: Manager, Professional Education
Department: Research, Advocacy and Health Promotion
Location:  Provincial Office, Toronto, Ontario
Status: 1 Year Contract, Renewable

Role Definition

The Senior Specialist, Outreach and Practice Support is responsible for leading the ongoing effective implementation of the tools and interventions as well as the outreach and practice support activities associated with the applicable healthcare providers (the primary care physicians, nurses and community pharmacists).

Key Accountabilities

Provider Engagement:

  • Leads the ongoing implementation and management of the engagement of recruited providers using tools/resource materials developed by HSFO, to ensure a high level of commitment and enthusiasm is maintained throughout the initiative.   Leverage existing networks through HSFO's partnerships (OCFP, RNAO, OPA), recruited physician groups, and current provider participants, where applicable.
  • Responsible for the oversight and management of assistance with implementing the HMI by the providers' staff for all recruited sites, and provides direction to the Specialist in any related issues management.

Relationship Development and Management:

  • Represents HSFO in leading the development and management of healthcare provider relationships at HBP Strategy HMI sites, including the identification of the most appropriate approach of how to most effectively develop and maintain these key relationships.  
  • Oversight of the training/information sessions for the adoption and use of tools and interventions developed as part of the Initiative.
  • As a key contact with the various sites, continue to develop relationships with all participants (ie. physicians, nurses, administrative staff and pharmacists) as outlined in engagement above, to ensure ongoing dialogue and support.
  • Manages relationships with the implicated EMR vendors and developers of the web-based dataset.

Inter-professional communications:

  • Facilitate communication channels with implicated healthcare professionals (i.e. primary care physicians, pharmacists and nurses/nurse practitioners).
  • Assist in design and implementation of inter-professional communication tools and interventions for providers.

Quality Improvement:

  • In order to ensure effective, optimal integration of the toolkit into provider practice, the Senior Specialist will:
  • Lead the implementation, consistency of messaging and ongoing improvement of these tools and interventions across all participating sites.
  • Identify and lead quality improvement and change management at all sites.
  • Monitor, track and analyze the implementation of the toolkit across all sites, identify potential/actual issues, identify solutions to these barriers/issues and ensure appropriate solutions are implemented.
  • Identify opportunities for transferable learnings across sites.

Additional HBP Strategy HMI Responsibilities:

  • Working with the Manager of Professional Education and the Director of the High Blood Pressure Strategy, collaborate in the team's development, refinement, organization, implementation, and evaluation of HMI tools, interventions, and programming.


  • Identifies and shares key findings and learnings from the participating sites with the HBP HMI team, to optimize the execution and continuous improvement of knowledge translation & mobilization applications within the initiative.
  • Work effectively with and through internal/external team members, stakeholders and volunteers.
  • Develop and apply knowledge exchange and adult behaviour change principles specific to Continuing Health Education (CHE).

Key Challenges/Constraints

  • Possible barriers in participant engagement (e.g. established relationships with non-participant providers/patient base).
  • Potential resistance to usage of tools and interventions (e.g. available time issues).
  • Project is dynamic with potential for frequent changes.

Other Requirements

  • Healthcare degree in one of the regulated health professions preferred
  • 4-6 years clinical experience in healthcare, preferably ambulatory and/or primary care
  • Experience leading quality improvement activities
  • Knowledge in Quality Improvement, Continuing Education, Knowledge Translation/Adult Learning Principles, primary healthcare issues
  • Knowledge of hypertension and volunteer management experience would be assets
  • Windows 97: Word, Excel and PowerPoint efficiency
  • Travel Required

If you are interested in applying for this position, please forward your application by April 30th, 2008, to

Heart and Stroke Foundation of Ontario
Attention: Human Resources Consultant, Provincial Office
2300 Yonge Street, Suite 13
Toronto, ON  M4P 1E4

We thank all applicants but will only be contacting those selected for interviews.