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Communications and Customer Service Specialist, South West Local Health Integration Network

London, Ontario
Deadline June 20, 2011

The South West Local Health Integration Network (LHIN), is one of 14 local organizations that have been created in Ontario to plan, coordinate and fund local health services, including hospitals, community care access centres (CCACs), long-term care homes, community health centres (CHCs), community support service agencies, and mental health and addictions agencies. The office of the South West LHIN is located in London, Ontario.
Committed to health improvement, innovation, and the establishment of collaborative partnerships across the South West, LHIN staff will incorporate the best aspects of teamwork and continuous learning as they work with the local community to ensure the best health outcomes for everyone. If you have a passion for excellence, an entrepreneurial spirit and a desire to transform the Ontario healthcare system, then consider the South West LHIN for your next career move.
Communications and Customer Service Specialist
Reporting to the Director, Communications and Customer Service, the Communications and Customer Service Specialist will provide professional communications, customer service, public relations and stakeholder relations support to South West LHIN (SWLHIN) executive, management, staff and Board. Your passion for the social media, responding to public inquiries, customer relations and strong online writing and editing skills will be utilized in developing content for, engaging in and measuring SWLHIN social media functions and in contributing to/writing/editing and ensuring quality control of a wide variety of internal and external communication vehicles.

Your responsibilities will also include advising stakeholders regarding the use of social media to promote SWLHIN goals, participating in cross LHIN communications and media initiatives and investigating and preparing responses to issues and customer service queries.  Your provision of critical support in communications and customer service will include maintenance of tracking systems and assisting with: media relations, corporate communications; brand management, issues management and planning and coordination of stakeholder engagement.
Location:  London.

Qualifications: The successful candidate will have an undergraduate degree in communications, marketing, business, journalism or a related field or the equivalent in education, training and experience.  Demonstrated writing and editing skills (CP style), demonstrated understanding of the Ontario health care system and exceptional PC (e.g. Outlook, Word, PowerPoint, Excel) skills are essential for this position. Excellent interpersonal and relationship building skills, discretion, tact and diplomacy as well as strong organizational and multitasking skills including the ability to manage time sensitive and complex situations are required for success
in this position. You will also possess strong consulting and communications planning skills, strong analytical and problem solving skills with the ability to think strategically and work independently with good judgment. Proficiency in French would be an asset.
For further information on the South West LHIN please visit:

For the French Version of this job posting, see below (Pour de plus amples renseignements et/ou les details en français, de cet offre d’emploi, voir ci-dessous) and to explore this opportunity in detail and to apply online, please visit

Compensation includes competitive salary, benefits and pension plan.

We thank all applicants for their interest; however only those candidates selected for an interview will be contacted.