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Manager, Outreach and Practice Support, Ontario Stroke Network

Toronto, Ontario
Deadline August 12, 2011

Position: Manager, Outreach and Practice Support
Reports to: Director, Hypertension Management Programs
Location: Toronto
Status: Contract, Full-Time (12 months)


The Ontario Stroke Network (OSN) provides leadership and support for system coordination across the continuum of stroke care in Ontario, including health promotion; primary, secondary and tertiary prevention; pre-hospital care; emergency, diagnostic and acute care; rehabilitation; long-term care; and community reintegration.

The Heart&Stroke Hypertension Management Program is an evidence-informed, interdisciplinary chronic disease management program to improve the detection, management and control of hypertension.  The Heart&Stroke Hypertension Management Program (HMP)  is comprised of a main program and a culturally congruent Heart&Stroke Aboriginal Hypertension Management Program (AHMP).

Reporting to the Director, Hypertension Management Programs at the Ontario Stroke Network, the Manager, Outreach and Practice Support ensures the successful implementation of the Heart&Stroke Hypertension Management Program expansion activities while sustaining engagement and participation of the 11 existing main primary care sites and of the Aboriginal Hypertension Management Program which includes 14 First Nation communities and 3 Aboriginal Health Access Centres.

Approximately 14 to 20 new primary care sites and the 3 existing Complex Care Diabetes Centres will be targeted for program expansion in F’11/12.
In order to achieve the expansion and sustainability goals, the Manager will lead a team of four Outreach and Practice Support Sr. Specialists to enable the engagement of primary care sites and deliver the successful implementation of the Heart&Stroke Hypertension Management Program in the existing and new primary care sites.

A self-starter with strong communication and project management skills, the Manager of Outreach and Practice Support will develop positive working relationships and linkages between the HSFO HBP team and the Primary Care sites and work collaboratively to ensure successful implementation of Heart&Stroke Hypertension Management Program in primary care sites.

Key Projects 2011-12:

  1. Re-engagement and Sustainability Phase of the Heart&Stroke Hypertension Management Program demonstration project sites: With guidance and support of the Director, lead the Outreach and Practice Support team in clinical coaching, quality improvement and enhancement activities in the 11 Heart&Stroke Hypertension Management Initiative (HMI) sites, 14 First Nation communities, 3 Aboriginal Health Access Centres and the highly interested primary care sites (5 estimated) of the 2010 QIIP Hypertension Action Group.  
  2. Ontario Expansion Project: With guidance and support of the Director, lead the expansion of the Heart&Stroke Hypertension Management Program into 14 primary care sites and the 3 existing Complex Care Diabetes Centres.
  3. Support the program evaluation of the Heart&Stroke Aboriginal Hypertension Management Program:  In collaboration with the Senior Specialist, Evaluation, ensure the successful completion of the program evaluation of the Heart&Stroke Aboriginal Hypertension Management Program for the First Nation communities on Manitoulin Island.

Key Accountabilities

Project Management (25%):

  • In collaboration with the Director, develop and oversee an implementation plan consistent with the articulated vision, to
    • Re-engage and sustain the HMP/AHMP in the HMI and AHMP sites
    • Guide the rollout and expansion of the Heart&Stroke Hypertension Management Program in primary care settings as well as the Complex Care Diabetes Centres and approximately 5 QIIP Hypertension Action Group primary care sites.
  • In collaboration with the Director, the Senior Specialist of Evaluation and the Outreach and Practice Support Sr. Specialist (with the key accountability for the AHMP), effectively plan and implement the program evaluation of the AHMP demonstration project in the 5 First Nation communities and participating healthcare organizations.
  • Proactively identify, assess, and inform the Director of internal and external issues that potentially or actually affect the implementation of the HMP/AHMP as well as potential solutions to address the issues.
  • Recognize and communicate matters related to finances, human resources, and infrastructure for the delivery of the HMP/AHMP.
  • Monitor the HMP/AHMP delivery operations to ensure budgeted costs and other financial objectives are met, including reporting discrepancies and recommending remedial action.
  • Recruit, train and manage the Senior Specialists, Outreach and Practice Support.
  • Work with Hypertension Project Manager to facilitate efficient and effective coordination of all key activities related to the expansion of the program and support to existing sites
  • Develop policies and procedures to ensure effective engagement with participating healthcare providers and sites, as well as effective spread, sustainability and integration of the program into the health system.
  • Participate in the development of protocols to ensure quality of program delivery across all participating sites.
  • Collect, analyze and regularly report on key process, impact and outcome indicators to the HTN management group.

Coaching and Outreach Facilitation (30%):

  • Act as a primary liaison between the participating primary care sites and teams and the HSFO on matters related to the infrastructure and the delivery of the HMP and AHMP.
  • Oversee site assessment of new, additional sites to the HMP to assess practice at baseline and enable the successful adoption and implementation of the HMP.  
  • Transfer knowledge and best practice guidelines to all members involved in the adoption and delivery of the HMP and AHMP.
  • Support the day-to-day delivery of the program, as needed, to maintain or improve quality.
  • Identify knowledge or skill gaps across sites and collaborate with the Manager of Health Professional Education and HTN Project Manager to develop and implement a plan to address issues related to successful implementation as well as provide on-going support.
  • Regularly monitor, track and analyze HMP/AHMP overall and site specific data.

Internal and External Relations and Partner Liaison (15%):

  • Represents the HSFO and the program at local events
  • Foster effective team work among and between the HSFO team, primary care site teams and other key stakeholders.
  • Communicate with stakeholders to keep them informed of the work of the organization and to identify changes in program implementation.
  • Establish good working relationships and collaborative arrangements with key stakeholders to achieve the goals of the program.
  • Prepare quarterly reports to the funder.

Hypertension and Cardiovascular Knowledge (10%):

  • Stay current with knowledge related to hypertension best practices and cardiovascular knowledge including behavioural counseling, lifestyle modifications and pharmacotherapy.

People Management(20%):
Recruit and develop a team of 4 Outreach and Practice Support Specialists (OPSS)

  • Inspire and lead staff through effective people management including goal setting, development, coaching and performance management.

Key Challenges/Constraints:

  • Effectively managing, guiding and motivating a staff team who are frequently traveling.
  • Ability to trouble shoot and problem solve in complex and diverse situations
  • Developing and stewarding a cohesive, effective province-wide plan that meets local needs
  • Timing crunch challengesAccountability Dimensions

Direct reports – 4

  • Budget of about $1.5 million per year
  • Through the Outreach and Practice Support team, has responsibility for the engagement of primary healthcare providers and community leaders (approximately 300-400).

Competency/Knowledge requirements:

  • A university degree in a clinical health related discipline, preferably in one of the health disciplines cited under the Regulated Health Professions Act
  • Previous knowledge and working experience in cardiovascular health, primary care, academic detailing and change management are desirable
  • Previous professional experience in the primary care and or health care sector is preferred
  • Superior  skills and experience in program planning and implementation, priority setting, quality improvement and evaluation
  • A minimum of seven years of senior project management experience in a clinical setting including four years supervisory experience in managing and coaching teams
  • Excellent problem solving and analytical skills
  • Ability to establish and maintain positive working relationships with key stakeholders
  • Leadership skills and the ability to influence others including mobilizing diverse stakeholders to implement programs
  • Excellent interpersonal and communication (both oral and written) skills  
  • Knowledge and experience in working with First Nation health service organizations and healthcare providers desirable
  • Ability to travel
  • Current driver’s license

Please forward your resume to:

Human Resources Department
2300 Yonge Street, 13th Floor,
Toronto, Ontario   M4P 1E4

Please include the job title in the subject line of your email.

Candidates from diverse groups are encouraged to apply.

We thank all applicants for their interest in this position however we will only be contacting those selected for interviews.