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Manager, Program Research and Development, YMCA of Greater Toronto

Toronto, Ontario
Deadline April 20, 2012

Regular Full Time
Grade: 15
Effective: April 1, 2012
Reports to: Vice President, Program Research and Development
Location: Yonge Street YMCA, 300 - 2200 Yonge St., Toronto

About the YMCA of Greater Toronto

The YMCA of Greater Toronto is a dynamic charity offering opportunities for personal growth, community involvement and leadership. Our 2010-2020 strategic plan Strong Start Great Future calls upon our Association to invest in young people across their life stages to deliver on our vision of ensuring our communities will be home to the healthiest children, teens and young adults. This community health strategy includes a significant role for adults and older adults.

Annually we connect with more than 542,000 people at 385 locations. Serving the population of the GTA, Durham, Peel, York, Halton Regions and Dufferin County, the YMCA works to build strong kids, families and communities. Mirroring the region’s diversity, the YMCA offers a variety of programs responding to the needs of the community, including employment and essential skills, education, newcomer programs, youth outreach and intervention, fitness, sports and aquatics, international programs, child care and camps.  

At the YMCA we believe every child has the right to go to camp. Every child has the right to learn to swim, play basketball, or try karate. Every teen and young adult has the right to graduate high school and learn the skills to get a job. Through the YMCA Strong Kids Campaign, donors help ensure no child is left out and every family who needs financial assistance has access to YMCA facilities and programs. We believe that by providing our children with a strong start, they will have a great future. And, ultimately, strong, healthy children mean strong, healthy communities in the GTA for the years to come.

Nature & Scope:

The Manager provides leadership to initiatives that improve the impact of the Associations’ programs and services. These include those that directly focus on the measurement of impact as well as those that develop and mobilize knowledge about improving the health of children, teens and young adults. In addition, the Manager plays a key role in providing research services to support the work of other parts of the Association. As a member of the Program’s management team, the Manager creates and manages project work plans and budgets and supports the development of departmental plans, budgets and performance reports.


Monitoring, evaluating and improving the impact of the Association’s programs and services; develop and implement performance measurement and evaluation systems; analyze data and develop impact reports; facilitate, support, and promote the development of programs that are evidence-based, targeted to appropriate life stage goals, and focused on improving the health of participants; support initiatives to monitor community health and assess the Association’s impact on the health of communities.

Conducts research to support the work of Association programs and departments; collect information about research needs and activities across the Association and develop quarterly and annual work plans; respond to requests for research support from within the Association; develop and maintain processes for ensuring data integrity including the monitoring of key statistics/data used by the Association for external communications and performance management; analyze Association data and prepare reports as required; manage relationships and contracts with third party providers of research and analytic tools.

Establish and maintain inventories of Association research projects and initiatives, programs delivered, and research partnerships; monitor and review relevant external research and share within the Association; create and maintain datasets/databases to track the Association’s impact; support the development and implementation of knowledge mobilization strategies; work with external partners to support efforts to address the health needs of children, teens, and young adults.

Prepare and support the production of funding proposals, research reports, case studies, and presentations.

Provides leadership to the department as a member of the program management team; develops and manages project plans and budgets; supports departmental planning and budget processes; supports the VP Program Development and Research.

Models appropriate behaviours to staff in line with our Mission, Vision and Values; Establishes rapport and maintains effective relationship-building behaviours with staff and members. Represents the YMCA and the Association in a professional manner in internal and external forums.

Understands and integrates the values of philanthropy and volunteerism with staff, volunteers and members.

Other duties as assigned.


  • A level of education, training and experience equivalent to a Master’s degree in the social or health sciences and 2 years experience in a social or health sciences setting
  • Experience with program evaluation and performance measurement and understanding of developmental, formative and summative evaluation approaches as well as the evaluation of complex interventions
  • Strong quantitative and qualitative research skills
  • Demonstrated project management skills
  • Excellent oral and written communication skills including the ability to communicate clearly, concisely and in plain language
  • Demonstrated analytical and report creation skills including the ability to write documents such as project plans, evaluation plans, communication plans, progress reports and project case studies
  • Superior presentation, training, and facilitation skills
  • A demonstrated ability to work well in collaborative cross-functional project teams
  • Knowledge of complexities involved in managing relationships with third party contractors
  • Understanding of approaches and systems for managing research knowledge and mobilizing or transferring knowledge across the Association
  • Proficiency with statistical software such as SPSS or SAS and advanced skills in MS Office, including Excel, Work, Power Point and Access
  • Knowledge and/or experience in the non-profit or charitable sector preferred; knowledge of YMCA organization an asset
  • Understanding of child and youth development, epidemiology and/or community health research an asset
  • Well developed interpersonal, and relationship building skills; ability to establish rapport and excellent communication with members including participants, families, youth, children, staff and volunteers
  • Experience and sensitivity in dealing with members of different cultural and racial backgrounds, including visible and non-visible dimensions of diversity
  • Dependable, detail-oriented and thorough
  • The position requires the following Core Association Competencies: superior competence in:   Effective Interpersonal Communications, Being Member Focused; Teamwork and Collaboration; advanced competence in: Ethics and Self Management; Relationship Building and Partnering; Being Results Focused; Valuing Diversity and Social Inclusion; Building Community Relationships and Resources; Cross Functional Integration; Leadership; Planning and Initiative; Strategic Orientation and Change Management fundamental competence in: Association Management and Stewardship; People Management

Please send cover letter and résumé stating salary expectations and quoting job posting # 486 by Friday, April 20, 2012 to:

Human Resources Department
Fax: 647-439-1689

Current YMCA of Greater Toronto Staff: Please speak to your supervisor prior to applying.

All applicants please be advised that offers of employment are contingent upon the successful completion of a police records check.

The YMCA of Greater Toronto values the diversity of people and communities and is committed to excellence and inclusion in our Association.