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Program Lead, Partnering for Quality, South West CCAC

London, Ontario
Deadline June 30, 2012

The South West Community Care Access Centre (South West CCAC) is dedicated to supporting and enhancing the quality of life, independence, health and well-being of individuals in the communities we serve by offering a single point of access for community services and demonstrating leadership and excellence in community care. Located in Southwestern Ontario, the South West CCAC partners with clients and care providers, including hospitals, community support agencies, LTC homes and other to ensure appropriate care is available to clients.

The Partnering for Quality (PFQ) team is seeking a client-driven professional to support our vision: outstanding care – every person, every day.

In this leadership position, the Program Lead will collaborate with key players to enhance the care delivery experience for individuals living with chronic conditions across the South West.

Specifically, you will be responsible for: developing and implementing system-level improvement initiatives, establishing and monitoring system wide quality measures; and coordinating resources including coaching support, facilitating learning opportunities and supporting linkages.

Qualifications: post graduate degree in healthcare, business administration and/or equivalent education and experience; excellent knowledge of Ontario’s health system including primary, acute, community and long-term care settings; good understanding of the role of provincial quality improvement organizations and initiatives (i.e. Ontario Health Quality Council, Centre for Healthcare Quality improvement, etc.); experience in a lead facilitator and project management role; experience in a leadership position; excellent public speaking and presentation skills; superior communication and group facilitation skills; in-depth knowledge of quality management frameworks and methodologies (i.e. Lean, Six-Sigma, Institute for Healthcare Improvement, etc.); and strong collaboration and change management skills.

Qualified candidates are encouraged to forward a resume via email to by June 30, 2012.