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Program Coordinator, CancerConnection, Canadian Cancer Society, Ontario Division

Toronto, Ontario
Deadline October 4, 2012

Regular, full-time

Job Purpose

Under the direction of the Senior Manager, CancerConnection the Program Coordinator is responsible to support the Society’s CancerConnection (nationwide telephone peer support service), (nationwide online communities) and Transportation programs.

Duties & Responsibilities

Primary Functional Duties

  • Supports and coordinates projects of the CancerConnection Team, the Transportation team, and the online communities.
  • Coordinates internal and external meetings and events, including event logistics, travel arrangements, webinars and teleconferences; takes meeting notes and follows up on action items as required.
  • Assists with maintaining the Peer Support and Transportation databases. Supports program-specific software. Works with staff and vendors to ensure bugs are reported and fixed in a timely manner. Helps roll out enhancements.
  • Acts as a resource to volunteer drivers and Transportation clients so that they get optimal benefit from Transportation program. Assists in driver processing, reimbursement and client registrations.
  • Audits program records to monitor accuracy and integrity of data.
  • Liaises with National and nationwide staff (CancerConnection and online communities) and unit/region staff and leadership volunteers (Transportation) as well as external stakeholders/organizations.
  • Assists with data collection and preparation of quarterly and annual reports.
  • Supports aspects of volunteer engagement (including recruitment, screening, orientation, placement, training, recognition and evaluation of volunteer drivers)
  • Provides back-up support to Toronto Region transportation, if needed.
  • Other projects/duties as assigned.

Health and Safety Responsibilities

  • Work in compliance with the provisions of the Occupational Health & Safety Act and its regulations (Use or wear any protective equipment or devices required, report any incidents and unsafe conditions to your manager, and do not use equipment or work in any way that may endanger any worker or volunteer).
  • Review and comply with the Canadian Cancer Society’s Health & Safety Policy.


  • Post-secondary education and minimum 1-2 years related experience in a multilevel organization.
  • Demonstrated ability to coordinate projects.
  • Demonstrated flexibility and ability to deal with competing priorities.
  • Familiar with social media and comfortable using social media tools.
  • Demonstrated experience in problem solving and good judgement.
  • Demonstrated time-management and organizational skills. Ability to remain focused to meet targeted timelines.
  • Ability to show empathy and compassion; good listener; comfortable responding to highly emotional situations.
  • Ability to use discretion and work with highly confidential information.
  • Fluent in English (written and verbal). Solid writing ability (e.g., email etiquette, web content, editing ability). French would be an asset.
  • Proficient in database applications and MSOffice (Word/Excel/PowerPoint and Outlook).
  • A Criminal Records Check is required
  • Non-smoker

Working Conditions

  • Works with minimal supervision to carry tasks to completion.
  • Moderate exposure to intense emotionally sensitive situations.
  • Works with confidential issues and data.
  • Handles multiple priorities and interactions with many stakeholders, throughout the organization.
  • Frequently needs to respond quickly to tight deadlines.
  • Need for accuracy.
  • Occasional evening and weekend work required.

Physical/Mental Requirements

  • May sit or stand for extended periods
  • Intermittent periods of intense concentration required
  • May involve significant use of office equipment
  • May involve lifting and carrying items up to 20lbs

Direct Reports

  • None

Indirect Reports

  • None

In return for your contributions, we offer an attractive compensation package, which includes a starting salary of $38k, and the opportunity to work in a supportive and progressive environment.  Qualified non-smokers are invited to send a resume and cover letter, quoting job # OHPE278 by October 4, 2012 to:

Canadian Cancer Society, Ontario Division
Human Resources Department

We thank all applicants for their interest and advise that only those selected for an interview will be contacted.  No telephone calls, please.

For more information about how you can join the fight against cancer and become a member of our dynamic team, please visit our website at and visit the Careers section, found under About Us.

The Canadian Cancer Society provides equal opportunity in employment and encourages applications from all qualified persons.