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Program Coordinator, Diabetes Central Intake and Referral, Centretown Community Health Centre

Ottawa, Ontario
Deadline December 6, 2013

Internal/External Job Posting
Regular Full-time

Position Summary:

The Program Coordinator is responsible for developing, implementing and evaluating a Central Intake and Referral (CIAR) program for the community-based diabetes education programs in Ottawa. The Coordinator’s role ranges from administrative duties, to triage of non-complex clients, to collaboration and communication with the diabetes education programs to ensure a smooth system, and to developing and implementing strategies to engage health care providers in providing referrals. The incumbent will be assisted by a half-time administrative assistant, a full-time Patient Navigator and a part-time health system analyst.


  • Works with community-based diabetes education programs (DEPS) to support their oversight of and development of the CIAR program through the management group and CIAR sub-committees.
  • Oversees the development of and implements a communication strategy to promote the CIAR to health care providers in the region.
  • Develops processes, protocols, policies and procedures for CIAR, in consultation with service-providers and potential referral sources.
  • Maintains links with primary care providers, hospital diabetes education centres, community-based diabetes program managers and staff in the region to ensure a seamless CIAR program.
  • Reviews referrals to assess client acuity and route referral to appropriate DEP and/or other services as indicated by the information provided and the CIAR triage protocol, in collaboration with the administrative assistant and patient navigator
  • Works with Diabetes Education Program managers, staff and other providers to ensure that the processes and protocols of the Central Intake and Referral Program are effectively implemented, offering direct support to staff as needed.
  • Conducts analysis reports re health indicators and tracks service performance indicators available through reporting functions, working with Health System Analyst to prepare reports to CIAR Director.
  • Prepares and delivers presentations to healthcare providers and other key stakeholders to promote engagement, illustrate referral trends, system performance and client health outcomes as required.
  • Develops targeted quality improvement strategies in collaboration with specific stakeholders to implement ongoing improvement processes at the program level, as required.
  • Identifies diabetes service delivery issues/gaps within the city and works collaboratively with the CIAR Director and the Ottawa Diabetes Network to implement strategies to improve diabetes service delivery across Ottawa and where applicable, across the Champlain LHIN.
  • Develops and delivers pertinent standardized training to staff new to central intake referrals/data-collection etc.
  • Shares the administrative tasks with the CIAR Patient Navigator and the part-time CIAR Administrative Assistant
  • Provides day-to-day supervision for CIAR program staff


  • University degree in health or social sciences or equivalent combination of education and experience.
  • Minimum 3 years experience in program development, management and evaluation.
  • Minimum 3 years in a supervisory role
  • Experience with leading projects in complex systems and experience with identification of health and/or social system improvements
  • Excellent verbal and written communication skills
  • Experience with data collection and reporting
  • Familiarity with issues related to chronic disease management from the client, provider, organization and system level
  • Demonstrated skills in managing partnerships, dealing with conflicting agendas and problem-solving skills
  • Ability to function as a member of a team, share roles and work cooperatively with other team members
  • Strong interpersonal skills
  • Understanding of health equity and experience in working with the diversity of populations disproportionately affected by chronic disease


  • Experience working in a community-based setting

Language designation

  • English, written and spoken
  • French, written and spoken

Start Date: January 6, 2014
Salary range: $62,416-$75,200/year
Excellent benefits package including Healthcare of Ontario Pension Plan (HOOPP)

How to “express an interest” for this opportunity:

Submit your letter of interest along with your résumé on or before December 6, 2013 by 1159pm to [email protected].

Please note the following:

  • The subject line of your email should read “Program Coordinator Position ”
  • The file name for your resume should read:“ (last name)_(first name)_ Resume
  • The file name for your cover letter should read: “ (last name)_(first name)_ Cover Letter

Centretown Community Health Centre (CCHC) is an equal opportunity employer and values diversity in its workforce.  Do not hesitate to contact us if you require alternative arrangements to submit your application.

Candidates with a disability requiring accommodations during the interview process should advise Human Resources so arrangements can be made.