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Clinical Practice Support Specialist, Hypertension Management Program, Ontario Stroke Network

Toronto, Ontario
No deadline noted

Reports to: Sr. Manager, Primary Care Programs
Status: Full Time 1 year Contract (potential for renewal)

The Hypertension Management Program (HMP) is an evidence-informed, interdisciplinary chronic disease management program to improve the detection, management and control of hypertension.  

The Ontario Stroke Network (OSN) provides leadership and support for system coordination across the continuum of stroke care in Ontario, including health promotion; primary, secondary and tertiary prevention; pre-hospital care; emergency, diagnostic and acute care; rehabilitation; long-term care; and community reintegration. Funded by the Ministry of Health and Long-Term Care, the OSN is the lead agency responsible for managing HMP implementation as well as supporting sustainable and effective use in primary care.

Role Description:

The Clinical Practice Support Specialist is responsible for coaching/ facilitating quality improvement (QI) processes and coordinating activities to ensure the effective implementation of HMP resources and interventions by primary care users.  Leveraging strong relationships established among multidisciplinary teams of healthcare providers, the Clinical Practice Support Specialist will aid in identifying process barriers and enablers as well as addressing priorities to optimize program effectiveness and to achieve desired outcomes for patients.  

Duties & Responsibilities:

Relationship Development and Management

  • Develop and manage strong working relationships with healthcare professionals involved in the HMP, including assisting in the adoption and use of tools and site-specific, customized interventions developed
  • Facilitate clinical coaching, quality improvement and change management at all sites, including the uptake of tools and interventions via site visits and academic detailing.  Also gather feedback from all participants at all assigned sites (including administrative staff) and provide them with support


  • Promote and facilitate communication among involved healthcare professionals
  • Maintain full records of site contact, outcomes, agreements and required follow-up
  • Assist in design and implementation of interprofessional communication tools and interventions
  • Take overall responsibility during all communications for representing the organization’s interests and positioning among target audiences

Quality Improvement

  • In order to ensure effective, optimal integration of Program elements into practice, the Clinical Practice Support Specialist will apply knowledge exchange and adult behaviour change principles specific to Continuing Health Education (CHE) in order to:
    • Identify/promote and assess opportunities for process improvements and data quality improvement opportunities
    • Facilitate implementation of QI measures
    • Monitor, track and analyze the applied program elements
    • Identify and communicate opportunities for transferable learnings to other program participants and/or the broader health system

Additional Responsibilities

  • Liaise with sites and service providers as required to effectively troubleshoot problems
  • Assist in the development, organization, implementation, and evaluation of HMP tools, interventions, and programming
  • Analyze information and collected data from all sites to identify and drive quality improvement in program implementation, clinical processes and/or reporting tools

Organizational Responsibilities

  • Contribute and collaborate as a member of the OSN team on strategic and operational planning, internal communication and organizational decision-making


  • Requires flexibility, capacity and readiness to adapt & excel in evolving circumstances/ situations
  • Given this position is home-based, comfort with working in virtual/remote environment, demonstrated self-direction and resourcefulness in sourcing available materials is needed
  • Regard and respect for organizational standards and procedures is required
  • Provincial travel is required to support HMP clinical locations during implementation and periodically (approx. 2-3 times per month)
  • Occasional travel to Greater Toronto Area office for meetings/workshops/events will be required

Competencies/Knowledge Requirements:

  • A degree in health sciences complemented by an applied clinical background (e.g. RN, other Registered Health, or Allied Health Professional or an acceptable equivalent  discipline);  working knowledge relating to the management of hypertension and other cardiovascular diseases is preferred
  • Professionalism, strong interpersonal skills and an ability for establishing solid working relationships with key internal and external stakeholders as well as colleagues - adaptability, flexibility, diplomacy and tact
  • Excellent written, editorial and verbal communications skills
  • Solid planning, project management, initiative, self-direction, prioritization skills and flexibility of work hours as may be needed to ensure deliverables are met
  • Knowledge and experience with principles of adult learning & behavioural change as well as quality improvement, will be instrumental in guiding successful outcomes
  • Capacity for supporting clients from diverse cultural backgrounds is expected; experience working with aboriginal communities would be an asset
  • Solid understanding of healthcare system in Ontario as well as insight into current issues and priorities affecting primary care
  • Knowledge of electronic medical records and healthcare reporting tools is strongly preferred
  • High degree of proficiency with MSOffice and comfort with learning new software applications
  • Valid Driver’s license is required

Interested and qualified candidates are invited to send their application to

Please quote HMP Clinical Practice Support Specialist in the subject line. While all expressions of interest are appreciated, please note that only those candidates selected for an interview will be contacted.