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Manager of Chronic Diseases, Black Creek Community Health Centre

Toronto, Ontario
Deadline July 22, 2016

Permanent, Full-time
The Manager, Chronic Disease reports to the Director, Primary Health Care and is responsible for managing programs aligned with chronic disease at BCCHC such as: Diabetes Education Program, COPD – Lung Health Program, and Exercise Education Program.

The Manager, Chronic Disease oversees these programs and services that are delivered by a multidisciplinary team of health care professional in a comprehensive, collaborative manner with an emphasis on health promotion and education.  The Manager, Chronic Disease develops, manages and reports on, and is accountable for the activities of the program and its staff, and represents and promotes the Centre by participating in various community activities and LHIN committees.  The Manager, Chronic Disease is a member of the Extended Senior Management Team.
Roles & Responsibilities:
Program development & delivery including:

  • Responsible for overall program development, planning, evaluation, coordination and service delivery of Chronic Disease Programs at all service delivery locations (Sheridan/Yorkgate).
  • Identifies and explores new service needs with Chronic Disease Programs and where applicable, with other HSPs and local hospital
  • Leads the development of new services for the Chronic Disease Programs.
  • Ensures appropriate standards of care and service in accordance with best practices and client/community needs.
  • Collaborates with other BCCHC Managers to share information and ensure quality, client centered care across the organization
  • Monitors and ensures the collection, transmission and confidentiality of electronic and non-electronic client information and reporting.
  • Oversees the development and implementation of an evaluation framework for the program, and reviews and acts on reports as needed.
  • Informs and assists the Director, Primary Health Care in meeting the changing needs of the community.
  • Monitors budget expenses as delegated. 

Liaison with other health service providers and Partners:

  • Work cooperatively with community partners and hospital to share information and develop collaborative approaches where needed on issues, opportunities and programs.
  • Liaise with North York West Health Links to support the needs of clients with chronic complex conditions
  • Actively seek out opportunities for integration of services within the catchment area.


  • The Manager, Chronic Diseases is responsible for the supervision of staff, students and volunteers within his/her assigned portfolio.  In this capacity, the Manager:
  • Supports collaborative planning and decision-making.
  • Keeps the Director, Primary Health Care informed of outstanding human resource issues.
  • Supports HR functions of program area: recruitment, orientation and performance reviews of staff
  • Ensures that all professional standards and quality of care are maintained in the provision of services.

Financial Management:

  • Accountable for cost effectiveness and expenditure of funds allocated to the program(s).
  • Recommends, plans, and develops program budgets and approves activities in accordance with approved plans and budgets.
  • Monitors and ensures that program expenditures remain within budget.
  • Assists in preparation of financial reports and related special projects.

Common Responsibilities -  Extended Leadership Team:

  • Work in a manner that incorporates health promotion and recognizes the social determinants of health.
  • Incorporate and strengthen collaborative and interdisciplinary teamwork.
  • Contribute to the Centre’s activities to collect, analyze and report on data and relevant information and participate in research.
  • Promote awareness of and participate in centre-wide activities.
  • Contribute to the Centre’s work by participating in meetings and committees.
  • Contribute to the efforts to secure and maximize resources for current and new programs, services and activities.
  • Participate in staff development activities.
  • Support Occupational Health and Safety policies and procedures.


  • Masters Degree in a social science or health related discipline. An equivalent combination of education and experience may be considered.

Skills & Experience:

  • Five years related leadership experience preferably in a health care setting or community based organization.
  • Understanding of Chronic Disease Prevention and Management frameworks.
  • Experience with a community-based chronic disease Program.
  • Knowledge of lung health and related chronic illnesses.
  • Demonstrated experience in community development, systems planning, and project management.
  • Knowledgeable about and sensitive to working with diverse populations with an equity lens.
  • Understanding of the Community Health Centre model of care.
  • Program development and evaluation experience.
  • Strong critical analysis, problem solving, planning, decision-making, leadership, organizational and change management skills.
  • An inclusive and proactive management style with a commitment to client service.
  • Strong knowledge of and skills with client records management (e.g., NOD) and other client data management operational systems.
  • Proven skills and experience in stakeholder engagement, developing and implementing programs.
  • People management and project management skills; strong promoter and enhancer of team work.
  • Ability to consult, work independently and in a team.
  • Excellent oral and written communication skills and interpersonal skills.
  • Experience in the supervision of staff.
  • Group facilitation and adult education skills.
  • Proficient computer skills, with experience in Microsoft Office.
  • Ability to work flexible hours including some evenings and weekends.
  • Valid “G” Ontario driver’s license and unlimited use of a vehicle.

Application process: Please submit a cover letter and resume to the Director of Primary Health Care:  by 5:00 pm, July 22, 2016.
Black Creek Community Health Centre is committed to employment equity and encourages applications from all qualified candidates. In addition, BCCHC is committed to providing accommodations for people with disabilities. If you require an accommodation, we will work with you to meet your needs.