June 15, 2017
8:30 a.m.- 3:30 p.m.
Holiday Inn Guelph, 601 Scottsdale Drive
Treating Patients with C.A.R.E. provides a conceptual model and specific techniques that guide all staff members—anyone who comes in contact with patients– to communicate in ways that will enhance satisfaction and encourage patient partnership. Participants use their own experiences in health care to identify staff actions that make a difference. Essential skills are organized into a four-point model: Connect, Appreciate, Respond, and Empower (C.A.R.E.).
This workshop will be facilitated by Michele Nanchoff, PhD, RPsych, Master Trainer and Course Manager, Canada from the Institute for Healthcare Communication.
Audience: Clinicians and Non-Clinical Support Staff Members
This is event is free to attend, however, participants must register online at http://wwselfmanagement.ca/events/event.cfm?ww_event_eventID=7C80DFC7-DE....