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Francophone Outreach Worker, Community Connection Services, Canadian Mental Health Association Durham

Oshawa, Ontario
March 15, 2018

Reports to: Team Lead, Community Connection Services

This position provides education, navigation, connection to community resources and support related to mental health and addiction concerns for the Francophone community in Durham Region.


  • Conducts education and training in mental health and addiction targeting the Francophone community
  • Researches, compiles and maintains current inventory of available community resources for the Francophone community and connects individuals with appropriate resources
  • Establishes and maintains positive partnerships throughout the region for the Francophone community
  • Maintains links with community organizations to generate referrals to programs and services
  • Develops strategic work plan to ensure the needs of the Francophone community continue to be met
  • Creates appropriate outreach activities and health promotion that meet the specific needs of the Francophone community
  • Develops a recognized community profile as a Francophone based resource
  • Participates as a member of a high performance, multi-service team providing  case management services and managing an assigned caseload of mental health clients
  • Conducts comprehensive assessments including OCAN, Gains and Falls Assessments and follow up with referral sources
  • Provide support services to clients, up to two or three months in duration, and determines whether long-term services are required
  • Reviews clients' in-take and assessment information and presents to Community Connection Services Intake Committee, outlining goals that address clients' needs for long term stability and growth
  • Provides case management services in an individualized, supportive and flexible manner
  • Works with clients one-on-one looking at coping strategies and educating about community resources
  • Advocates and assists clients to navigate the Mental Health System and link to services
  • Provides support services to clients assisting with scheduled appointments, arranging transportation to appointments, as necessary
  • Provides assistance to clients establishing peer and family support networks
  • Consults and collaborates with community resources and service providers ensuring clients obtain the most appropriate services and receive continuity in their care
  • Documents client contacts, creates daily logs, summaries and other reports in a timely manner, as outlined in the CMHA Durham policies and procedures
  • Provides on-call services to clients and acts as back up coverage to staff, as required
  • Additional course delivery/certification training as required
  • Performs other tasks as assigned by management


  • Post-secondary education in a related area of study (i.e. mental health, social sciences or human services) and a minimum two years related work experience or equivalent combination of education and experience
  • Fluent in oral and written French and English
  • Sound knowledge the Mental Health Act, Health Care Consent Act, social service benefits and related legislation in Ontario
  • Instructor certification in Mental Health First Aid preferred
  • Ability to develop and maintain positive relationships with community partners and represent the agency in a professional manner at all times
  • Strong knowledge of community resources for mental health and addiction in the Durham Region
  • Experience with varied and relevant outreach strategies including social media
  • Ability to acquire and utilize community resources effectively to meet client needs
  • Excellent problem solving skills to weigh all factors when assessing clients
  • Strong communication (written and verbal), organizational and interpersonal skills
  • Valid Ontario Driver's license, access to a dependable vehicle in safe working order and appropriate insurance coverage
  • Ability to work a variable schedule which may include evenings and weekends as required
  • Proficiency with MS Office (Word, Outlook, Excel and PowerPoint) and the Internet

Application Procedure

  • Forward cover letter and resume to: [email protected]
  • Deadline for applications is March 15, 2018

CMHA Durham is an equal opportunity employer.   All qualified candidates are encouraged to apply; however only those selected for an interview will be contacted. Accommodations are available upon request.