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Handling Performance Problems

In Toronto on November 10 and Hamilton on December 2

One of the most difficult jobs of supervision is addressing performance problems with staff. Many managers do anything to avoid this unpleasant activity, creating even more challenging situations. This workshop will make participants more confident and capable of handling these tough situations, and handling them well. You will explore more deeply some key ideas introduced in Performance Matters and focus on proven strategies and techniques for addressing performance problems with your staff. Skill, motivation and environmental causes to problem performance will be examined as well as appropriate and effective responses to each. Participants will also explore ways of avoiding performance issues through clarity of expectations, framework, roles and supervisory style. Managers and Supervisors will leave this session having learned

* the damaging impact on teams and organizations of failing to address performance problems

* the importance of dealing with performance problems appropriately and in a timely fashion, and

* the most effective ways to approach and engage staff who are not performing well.

To get the most out of this session, participants should be prepared to discuss real-life examples and to test strategies through role play and observation.

For more information and to register, call Healthy Futures Group (905) 569 8474 or visit our website at Workshop fee is $99 per day. Discounts for multiple registrations are available!