Back to top

User Experience Architect, City of Hamilton, Public Health & Community Services

Submission deadline March 28, 2005

Reporting to the Manager of Marketing and Information Services,

* develops, coordinates, and manages conceptual framework and architecture for the development of Public Health & Community Services web pages ensuring site meets program and services mandates

* develops, coordinates and manages the conceptual architecture for an intranet site to support learning and information sharing across the department

* researches and analyzes methods to improve online accessibility, monitor visitor experience and analyze web-site traffic

* researches and analyzes audience information needs, learning styles, behavioural triggers, and accessibility needs through reviewing literature, interviewing field experts, and conducting audience analysis through surveys, focus groups (live and virtual), in-depth interviews, and other data collection tools with a variety of end users


1. Demonstrated experience in information architecture and human factors normally acquired through the completion of a post graduate Degree in Library Science, human computer interaction, human factors, cognitive or experimental psychology or a related discipline or an equivalent combination of education and related work experience with course work in information architecture, usability/human factors, knowledge and information management, consumer behaviour, qualitative and quantitative methodologies and statistics

2. Concrete understanding of information architecture, building taxonomies or ontologies, usability testing, HCI principles, ethnographic user research, scenario design and prototype development. Familiarity and experience with user-research methods including contextual inquiry, surveying, user profiling, participatory design, web data analytics, heuristic evaluations, usability testing, low fidelity prototyping and creation of artifacts such as wire frames, process flows, flow charts, schematics, personas, user scenarios, use cases, or content matrices.

3. Superior communication (verbal and written), presentation skills, interviewing and observational skills, and comfort working with clients, users and other project stakeholders.

4. Must have strong project management skills, excellent judgment, and effective team consultation and leadership skills.

5. Excellent computer skills including prototype design software (Visio, Hardcopy Pro, Adobe Acrobat, Photoshop, Illustrator) internet design, good understanding of HTML or similar formatting/text publishing tools.

Applicants can view the posting or apply online at or applications may be dropped off or mailed to

Physical Address

Gwen Marshall, Staffing Consultant

Human Resources Department

120 King Street West, 9th Floor

Hamilton, ON

Mailing Address

Gwen Marshall, Staffing Consultant

Human Resources Department

71 Main Street West

Hamilton, ON L8P 4Y5