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Volunteer Management Specialist, Public Health & Community Services Department, Strategic Services – Volunteer Development, City of Hamilton

Location: 1 Hughson Street North
Volunteer Management Specialist - CUPE 5167 (Inside Workgroup) (1 Permanent Full Time Position)
Reference # 3516

Summary of Duties

Reporting to the Manager of Strategic Planning and Continuous
Improvement, the Volunteer Management Specialist is responsible for
developing and maintaining policies, procedures and materials that
support a comprehensive Volunteer Program across the divisions of the
department.  The Specialist will keep current on legislative and
industry standards related to the effective and responsible use of
volunteers.  They will provide in-house expertise to programs
utilizing volunteers in areas that include volunteer needs assessment,
position risk evaluation, development of screening criteria, volunteer
recruitment, volunteer training, volunteer performance evaluation, and
volunteer recognition.  The Specialist will support and work
closely with volunteer managers and coordinators to effectively
implement the policies developed, and maintain working relationships
with key contacts in other City departments and outside agencies where
interaction is required.

General Duties

  • Identify overall standards and key values to guide the volunteer program.
  • Develop departmental volunteer policies and procedures through
    consultation, negotiation, researching and analyzing policy options,
    drafting policy recommendations for approval.  Once adopted,
    provide training and consultation support; monitor and evaluate policy
  • Develop and provide leadership in implementation of a consistent
    department wide screening process consistent with the Canadian Code for
    Volunteer Involvement, Volunteer Canada, and federal and provincial
  • Develop and provide leadership in the implementation of volunteer
    processes to ensure legislative compliance and responsible practices
    across the department.
  • Identify, design and deliver on-going training programs and
    support tools that instruct and support volunteer program managers in
    areas including volunteer role definition, role risk evaluation,
    development and implementation of role appropriate screening
    procedures, recruitment, volunteer evaluation and recognition.
  • Establish criteria and standards for the department volunteer
    database to ensure information management practices meet privacy
    requirements while supporting effective volunteer screening, placement
    and recognition practices.
  • Serve as a subject matter expert to inform or assist volunteer
    managers or senior management in issue resolution of volunteer related
  • Plan and implement appropriate volunteer retention and recognition strategies.
  • Evaluate the overall effectiveness of the volunteer program
    through developing measurable goals and criteria for evaluation. 
    Implement appropriate evaluation tools including surveys, and report on
    activities annually.
  • Proactively research trends and issues related to volunteer
    management.  Prepare reports for consideration of division and
    department management.  Implement new ideas for program
    enhancement or expansion.
  • Act as department's representative for volunteer programs through
    public and volunteer professional associations.  Strengthen the
    City's affiliation with local community resources.
  • Work collaboratively with volunteer managers and the Health &
    Safety staff to ensure volunteer position assessment includes
    consideration for Health and Safety risks, and that position
    appropriate personal and workplace safety training is provided.
  • Participate in task forces, committees or corporate initiatives as required.
  • Work within a departmental budget for the department volunteer program.
  • Perform other duties as assigned which are directly related to the major responsibilities of the job.


  1. Demonstrated knowledge of the theories and principles of
    Volunteer Management normally acquired by the completion of a Community
    College diploma in Volunteer Management or related field, or equivalent
    combination of related experience and education.  Experience in a
    unionized public or private sector organization is an asset.
  2. Experience in program planning; project management, program co-ordination and program evaluation related to volunteers.
  3. Proven consultation skills across several levels within the
    organization, which demonstrates an ability to apply a broad
    perspective requiring an integrated knowledge of volunteer management
    and the diverse business needs and risks that exist across different
    areas of the department.
  4. A thorough knowledge of volunteer related legislation, contractual obligations and sound risk management practices.
  5. Demonstrated written and verbal communication skills, interpersonal skills, facilitation skills and presentation skills.
  6. Excellent organizational skills and ability to work independently.
  7. Ability to exercise discretion, judgement and work with a degree of autonomy.
  8. Experience in a computerized work environment.  Working knowledge of Word, Excel, Outlook, PowerPoint.
  9. Certification or eligibility for certification with PAVR-O is an asset.

Salary: Salary Grade 23 $27.570-$28.822-$30.075-$31.327 per hour

This is a newly created position.  The salary grade assigned to
this position will be re-evaluated within six months of the filling of
this position.

35 per week

The incumbent shall comply with all health and safety policies and practices for this position and the workplace.

This posting closes November 30, 2005.

The preferred method of application is via our website:

Alternatively, you can submit your resume, quoting the Job Title and Reference No. 3516 to

Human Resources Department
Mailing Address:  c/o City Hall, 71 Main Street West, Hamilton, ON  L8P 4Y5
Physical Address:  120 King Street West, 9th Floor, Hamilton, ON
Fax: (905) 546-2650

When delivering your resume in person, please visit us at our physical
address - 120 King Street West, 9th Floor, Hamilton, ON between the
hours of 8:30 am-4:30 p.m., Monday to Friday.

We thank all who have applied, however, only those under consideration will be contacted.

The City, an equal opportunity employer, values the diversity of our workforce and the knowledge of our people.