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Research, Evaluation and Planning Manager, Family Service Association of Toronto

Full-Time Permanent Position Available
Planning and External Relations Pod

August 1, 2006

The Research, Evaluation and Planning Manager is a catalyst for the
building of a culture of evidence-based practice and decision-making at
FSA.  S/he possesses superb research, conceptual and communication
skills that will be applied to FSA's research and evaluation activities
while making the fruit of that work relevant to planning.  As the
key decision-support to FSA's senior management group - the Strategy
Team - the incumbent is a critical linkage between evaluation,
decision-making and planning and policy development.  The Manager
is the steward of a number of key relationships including funding
relationships with the United Way of Greater Toronto and the City of
Toronto and the learning relationships with our external accreditors
and academic partners. This position is a key contributor in the
development of indicators of success that are part of FSA's ongoing
commitment to report on the impact of its work at the broadest
level.  The position is directly accountable to the Executive
Director as part of the External Relations and Planning Pod.

Key responsibilities include

Research and Evaluation

  • Determine the evaluation and research strategies for non-profit
    board governance, strategic and program planning, and organizational
    development that reveal the impact and effectiveness of FSA's work both
    at the agency-wide and program levels.
  • Develop policies related to evaluation and research (e.g., ethics
    and research processes). Ensure ethical, professionally accepted
    evaluation methods are used and that studies are carried out within
    agency policies.
  • Carry out data analysis of all confidential study material.
    Collaborate with others in developing and maintaining the information
    systems required to collect and retrieve the data required.
  • Make measurement of outcomes useful and meaningful, so that the
    results can be used for agency learning and performance improvement.
    Recommend improvements to services and organizational processes based
    on evaluation information.
  • Assist Strategy Team and Leadership Group with special evaluation
    projects as required, such as workplace surveys, analysis,
    recommendations. Contribute programmatic design and evaluation thinking
    to the development of funding proposals by staff.
  • Disseminate outcomes evaluation and organizational learning
    within FSA and the broader community, including reporting on agency
    outcomes to funders and other stakeholders. Work with Marketing &
    Development on the best way to promote results of outcome evaluations,
    including determining content for website.
  • Contribute to the development of an agency culture of
    evidence-based practice through training.  Train staff in
    evaluative thinking and develop their capacity to understand and use
    evaluation learning. Develop written materials to support staff and
    agency learning.  Provide leadership internally to groups of
    champions who have come together to apply learning from evaluation.
  • Provide consulting assistance internally and externally on research, organizational development and evaluation issues.
  • Develop learning networks and partnerships with leaders in the
    field of social service research and quality assurance. Promote
    relationships with relevant academic and evaluation networks,
    recruiting students to support evaluation activities.

Agency Planning Policy Development and Decision-support

  • Lead the development, monitoring and reporting to the Board on
    FSA Strategic and annual Service/ Financial Plans. Recommend continuous
    improvement in agency-wide policies, planning, monitoring and reporting
  • Pro-active relationship management with key officers at the
    United Way and the City of Toronto in partnership with other senior
    staff and volunteers. Lead the annual funding submissions and year-end
    reporting to these funders.
  • Provide effective linkage with the FSA Board Governance Committee.
  • Participate in the deliberations of the Strategy Team so as to
    support its key strategy development and decision-making role. 
    Similar role in the context of the agency's broader management team,
    the Leadership Group.
  • Translate the decision-making of the Strategy Team into the
    agency's policy manuals both in terms of administration and
    professional practice. Ensure that the FSA Operational Policy Manual is
    current within two year review cycle. Provide support for agency
    accreditation processes.


  • Supervision of staff, students, volunteers, contract or project staff on evaluation assignments.  


  • Post graduate degree at the Master's or Ph.D. level in Social
    Work or a related field or equivalent combination of education and
  • A minimum of 5 years relevant experience in social services, health or a related environment.
  • Knowledge and experience with current evaluation field, especially formative and developmental evaluation approaches.
  • Demonstrated success in research, writing, and making presentations.
  • Knowledge of organizational development and ability to manage
    change processes. Experience in systems design and implementation.
  • Ability to analyze organizational capacity issues, recommend and support effective responses.
  • Effective leadership skills and ability to work collaboratively with personnel at all levels across the agency.
  • Well developed facilitation and consultation skills with diverse
    stakeholder groups. Understanding of the principles of participatory
    education and adult learning.
  • Demonstrated supervisory experience and ability to relate to volunteers at a board level.
  • Superior organizational, analytical, planning and problem-solving
    abilities. Ability to manage multiple projects and deadlines,
    prioritize, take initiative. Work independently at the same time
    function in a team environment.
  • Demonstrated knowledge of SPSS, Microsoft Office and Power Point software programs.

Interested applicants are invited to submit a letter of application and
resume, quoting File REA32/06 to Human Resource Services via e-mail  Only those applications in electronic
format will be considered.

Deadline to Apply: No Later than August 28, 2006

FSA welcomes diversity and is committed to a policy of anti-oppression.